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Trade Deduction Analyst

4 months ago

Toronto, Canada Acosta, Inc. Full time

Overview:
**This is a remote position to be filled in Canada.**

You willmanage a set of customer accounts to provide
**timely** and
**accurate validation** and
**claims creation** of
**trade deductions**.

This includes
**daily interaction** with
**Customer Service Representatives, Sales, Customers **and
**Clients.**

**Responsibilities**:
**The Opportunity**:

- Daily management of all **trade deductions **and** Post audit deductions**:

- **Monitor deduction status**, header types, reason codes and days outstanding
- Accurate validation using **Excel** functions
- with complete supporting documents as per SOP
- Monitor daily open deductions to **ensure timely clearing**:

- Engage customers, clients, and sales to **resolve discrepancies**:

- Support **investigation of trade-related promotions** as a result of deductions taken by customers
- ** Source backup documentation** (debit notes and POS data when available) for deductions taken
- Collect outstanding unauthorized deductions that customer agreed to repay and support the customer **collection process**:

- Supply **customer-specific** TPM reports and analysis
- Familiar with **costing sheets, deal sheets, contract, promotions**:

- Work closely with the Trade Spend Analysts for **claims accuracy** f
- ** Escalate deductions** issues to Team Manager and Sales team

Qualifications:
**Skills you will bring**:

- Relevant degree, diploma or equivalent experience required
- 2 - 5 years of **customer deductions experience**: bill backs, price protections & allowances.
- Excellent verbal and written communication and problem-solving skills
- **SAP, TPM, Exceedra** systems experience an asset
- Proven ability to manage multiple priorities and adapt to changing needs of the business
- Resolve issues and fix the **root cause**:

- Strong Computer skills (**MS Office**)
- ** Bilingualism** (French) is an asset, but not required

**DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

**We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law