Field Service Technician

5 months ago

Halifax, Canada Patterson Full time

**Patterson isn't just a place to work, it's a partner that cares about your success.**

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

**Who are we looking for as a Field Service Technician? Our Halifax branch is looking for a worker who's interested in the field of bio-medical (dental) device and equipment repair. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.**:
**Major Duties**:

- Determines the parts, supplies or tools required to complete service requests.
- Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
- Repairs equipment to manufacturer specs.
- Ensures the service commitments are met within standard response time.
- Work with Sales Representatives to present Maintenance Agreements to customers.
- Follow repair and manufacturer schedules for customers on Service Agreements.
- Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
- Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
- Trains customers on the use and basic maintenance of all equipment sold.
- Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
- Manages inventory and restocks when necessary.
- Performs other duties as assigned.

**Job qualifications**:

- Electronics diploma required.
- Valid driver's license and in order required.
- Excellent organizational and problem-solving skills.
- Motivated team player.
- Strong customer service skills.
- 2 to 3 years of experience in repair field in a dental/medical environment.
- Carpentry/plumbing/heating/electricity/electronics related experience required.
- Excellent communication skills, both written and verbal in English.
- Knowledge of SAP platform is an asset.

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