Gallery Attendants

**The Power Plant**
**Application Deadline: August 30, 2023**

The Power Plant Contemporary Art Gallery at Harbourfront Centre is Canada’s leading public gallery devoted exclusively to the art of our time and is recognized as an important centre for contemporary art in North America. Since 1987, The Power Plant’s mission has been to create an open culture and community for people to be face-to-face with thought-provoking contemporary art and ideas. We have a culturally diverse workforce and audience whose lives and communities we seek to enrich through encouraging exploration of self and society. More than a gallery, The Power Plant is a community hub that caters to adults, youth, and children through broad and unique programming. To learn more about us, please visit thepowerplant.org.

With a greater focus on the Visitor Experience, we are looking for engaging, enthusiastic and customer service-centric **Gallery Attendants** with strong communication skills to join the team. This position will require incumbents to engage gallery visitors through The Power Plant’s thought-provoking programming, as well as ensure the visitor experience is seamless throughout the gallery.

**Position Title**: Gallery Attendant

**Reporting To**: Lead Gallery Attendants and Assistant Manager, Visitor Experience

**Type of Employment**: Part-time. This is a bargaining unit position and a member of OPSEU

**Hours of Work**: Varied, based on need. Minimum of 3 shifts per week, with each shift typically being 4+ hours. This position requires regular weekend availability and occasional evening hours

**Rate of Pay**: $18 per hour

**Location**: Toronto. On-site work

**Summary of Function**:
Gallery Attendants provide front line service to visitors to The Power Plant by encouraging meaningful public engagement with contemporary art through daily interaction, tours, and public programs. Gallery Attendants are responsible for a number of important functions including welcoming and orienting visitors in the space and exhibitions, answering visitor questions, leading tours, enhancing the visitor experience by encouraging conversation and engagement with art and ideas, monitoring the galleries for security, visitor data collection, promoting and processing orders for The Shop, working special events, and performing administrative tasks as required.

**Duties**:

- Welcome and orient patrons and visitors as they enter the gallery. Collect admissions (as needed), conduct tours, and provide visitors with information concerning current and upcoming exhibitions, education and public programs, membership, special events, and general information.
- Supervise the entrances and all areas of the exhibitions to enhance the visitor experience, enforce gallery rules, and maintain proper gallery capacity.
- Engage with visitors by starting conversations at the front of house introducing the exhibitions, and providing more information about the shows/ selected works on display in the gallery
- Ensure the safety and security of artworks.
- Ensure the tidiness and cleanliness of the gallery including front of house, galleries and common entrances.
- Examine the exhibitions throughout the day to assess artwork that may be malfunctioning or damaged and perform corrective action or submits incident reports to appropriate staff in a timely manner.
- Attend Gallery Attendant meetings, shift briefings, and/or other meetings called by the Assistant Manager, Visitor Experience and/or Head of Marketing, Communications & Visitor Experience.
- Conduct extensive research on the exhibitions’ themes and artists to become familiar with the content and talking points.
- Prepare and lead thoughtful and intelligent tours, and maintains a comprehensive knowledge and in-depth understanding of the artists and themes in the exhibitions to facilitate discussion and meaningful engagement with viewers.
- Perform opening and closing duties including turning on/off works in the exhibition, ensuring all visitors have exited the Gallery upon closing, reconciling sales and completing the daily deposit, and keeping front of house and the galleries tidy.
- Perform daily sales transactions for attendance, publication, merchandise, editions, using Square point of sales software.
- Engage visitors in participating in the Visitor Survey.
- Capture names, addresses, and postal codes from visitors for the gallery’s database to extend engagement, encourage lasting connections, and for future marketing and development needs.
- Perform administrative/clerical tasks including writing reports related to exhibition maintenance, attendance and audience response, assisting in mailings and during periodic and annual inventory.
- Replenish publication and merchandise stock in the shop as needed, as well as replenish gallery ephemera, program postcards, Family Guides, educational hand-outs, and gallery surveys at the front desk and in other areas.
- Promote and provide additional informatio