Lifestyle Advisor

1 month ago

Vancouver, Canada Bayshore HealthCare Full time

Bayshore is an organization full of heart. At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.

The Lifestyle Advisor will be responsible for the following:

- Qualify leads by conducting thoughtful consultations with clients and their family members;
- Move leads through each stage of the sales cycle by completing consistent, effective and timely follow ups;
- Develop, retain and grow client portfolio by delivering against individual and team sales goals while supporting a positive client experience;
- Document all opportunities and follow ups in system;
- Leverage technology to deliver on client experience and drive sales and retention;
- Discovering client needs, and using a pro-active approach with active listening to understand their needs;
- Educate clients and families around Vyta services and provide relevant insights;
- Develop comprehensive plans for clients and families using a holistic approach to help them achieve their aging in place goals;
- Resolve client’s challenges by offering services, products, advice or community resources;
- Provide exceptional care and customer service with every client touchpoint to nurture strong, long standing relationships;
- Visit existing clients and potential clients in their homes as required to provide consultation on available services and maintain and develop strong relationships;
- Promote Vyta packages and offers and collect insights from the community;
- Collaborate in a team environment with Vyta, Bayshore and Vyta partners;
- Be a brand ambassador that supports Vyta’s mission to empower people living in Canada to live well and age in place.
- Manage client satisfaction timely reaction and response to all client concerns and complaints with follow up and outcomes documented.

This is a one (1) year contract with possibility of extension or conversion to permanent Full-Time depending on business needs.

Job Qualification

**Education, Experience & Requirements**:
Education
Minimum - Secondary School Diploma. Certified Professional Consultant on Aging (CPCA)® / Certified Senior Advisor (CSA) is an asset. Completion of a recognized program or certification, in relation to Gerontology, Dementia, Customer Service or Hospitality.

Experience
Minimum of (3) three years sales experience with proven success converting leads. A minimum of (3) three years of client experience, preferably in a healthcare, retail or hospitality setting.

Skills and Abilities

Proven ability to meet and exceed sales targets in a fast-paced environment. Ability to successfully and consistently turn leads into clients while maintaining a gentle, client first approach.

Adaptability and flexibility, especially where change is constant with shifting demands and changing priorities Ability to prioritize and perform multiple functions and tasks; cope with frustration and stress, maintaining a positive outlook in the face of uncertainty and ambiguity.

Attentive listener and ability to convey genuine interest in others and clarify what you hear to demonstrate understanding. Exceptional interpersonal skills and ability to handle difficult situations in an objective, consistent basis with the goal to resolve issues and preserve relationships. Experience with building relationships that are positive, relating to others in a respectful way at all levels of the organization and with clients, caregivers and partners.

Ability to work as a part of a team in an inclusive and collaborative environment where people feel appreciated and valued, committed to work, striving to excel and define opportunities to improve the organization.

Ability to communicate effectively both verbally and written; using shared values to articulate a compelling message and win support. Write clearly, concisely, and professionally choosing the right format and safe tone for your message. Critical thinking and analytical skills, ensuring the most important information is considered, taking into account other perspectives to find optimal solutions for Vyta and the Vyta client.

Sound decision-making skills tying decisions to the vision and strategy, using sound logic, making decisions at the right time and considering other viewpoints to choose the best alternative. Customer focus and centricity as this is the reason why we are in business, consistently raising the bar for customer service with consistently.

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