Home Delivery Escalations Associate

3 weeks ago

Brampton, Canada Best Buy Full time

Empowered by passion, together we will enrich lives through technology.

We’re HIRING for the Holidays

At Best Buy, we’re a diverse team of forward-thinking team-players with the ability to make an impact; whose voices are heard, acknowledged, and inspire change. Our skills are nurtured, our well-being is supported, and our growth is encouraged. We are powered by passion: passion for our fields, our customers, and technology.

Home Delivery Escalations Associate

The Escalations Associate coordinates a solution with all internal departments and formulates a complaint response, in accordance with internal and external complaint handling procedures while demonstrating world-class customer service. This position has a direct impact on Best Buy brand reputation, so it is critical to ensure proper due diligence is followed in complaint handling while ensuring regulatory compliance. This role requires in depth information of all Best Buy’s lines of business, as it related to appliance services, including but not limited to web order operations, in-store operations, Geek Squad Install Services, Geek Squad Warranty, Geek Squad Membership, Geek Squad Home Membership, and Reward Zone loyalty program.

as an Escalations Associate, you will:

- Be a liaison between Best Buy stores, Home Delivery carriers and customers to ensure prompt resolution of customer opportunities
- Provide world class customer service in addressing concerns and complaints
- Provide feedback and make recommendations for improving the escalations process
- Support training development of home delivery partners, new team members and in store teams; make recommendation for change where recognized

What you’ll bring to Best Buy:

- enthusiasm to connect with customers and team members
- a desire to help and offer support and assistance to those who need it
- flexibility to adapt to dynamic situations that will arise during busy times
- a commitment to represent our brand, values, uphold our operational standards, and maintain safety protocols in our working environment

What we proudly offer to you:

- a competitive wage, perks and product discounts
- an enthusiastic and supportive team who you will quickly call family
- a fun work environment complete with cheering, laughing, dancing and recognition
- opportunities to learn about products, gain certifications and build new skills

9200 Airport Road, Brampton, ON L6S 6G6

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