Scheduling Clerk, Cpt

3 weeks ago

ChathamKent, Canada Chatham-Kent Health Alliance Full time

**(Knowledge, Skill, Experience)**
- Successful completion of Grade 12 Diploma (OSSD).
- Minimum two years' experience in PAO
- Successful completion of Medical Terminology attained through a recognized course of study and a demonstrated working knowledge.
- Demonstrated knowledge of Microsoft Office Pro and Internet access, navigation and utilization.
- Demonstrated knowledge of Integrated Client management System data entry program
- Excellent telephone communication and computer keyboarding skills.
- Experience with patient Registration preferred.
- Satisfactory attendance.

**ESSENTIAL COMPETENCIES (Personal Skills and Attributes)**
- Excellent verbal and listening communication skills required.
- Customer-focused teamwork essential - must be able to work within a multidisciplinary team (inclusive of physician offices and the community).
- Ability to:

- Work in a sitting position over long periods of time in a busy, sometimes

noisy work environment;
- Use telephone headset;
- Work with a sometimes difficult clientele over the telephone.
- Follow established PAO guidelines and Scheduling procedures required.
- Demonstrated ability to support and embrace the philosophy of Service Excellence and Patient and Family Centered Care.
- Demonstrated participation in building a culture of safety and partnering with each other to improve the safety of patient care processes and systems.
- Demonstrated performance reflecting the Mission, Vision, Values and Code of Conduct of Chatham-Kent Health Alliance.

**ACCOUNTABILITIES (Major Responsibilities of the Position)**
- Attends Pathways Healthcare Scheduling training.
- Inputs and verifies correct information and confirms the procedure preparation, location and point of registration with Physician offices, patients, and resource unit clinical personnel
- Schedules, cancels or re-schedules patient appointments for any procedure in various hospital departments.
- Alerts the appropriate resource unit manager or delegate to any scheduling conflicts related to availability of resources.

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.
- CKHA is an equal opportunity employer committed to fair and accessible employment practices. Should you require accommodation due to a disability during the recruitment process, please contact Human Resources._

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