Manager, Client Services

1 month ago

Ottawa, Canada Parliament of Canada, Senate Full time

Job ID: J0823-0202- Classification: MMG-01- Job Type: Indeterminate (Permanent) Full-Time- Location: Ottawa, Ontario- Minimum Salary: 99611Year/eligible for bonus- Maximum Salary: 126036Year/eligible for bonus- Closing Date: September 11, 2023**About the Senate**:
The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.

**How will you contribute?**:
The Manager, Client Services Integration is accountable for the day-to-day operation of three (3) operational units; Client Service Center, Printing Services, and Committee Attendants & Mail Services. The position is responsible for ensuring a Client Service centric approach to services provided, determining, and implementing the objectives and priorities, while working with other managers to integrate this same client centric service approach.

The Manager is accountable for developing and managing the multi-year strategic and business plans that provide guidance to the delivery of a wide range of client services, while also ensuring the development and implementation of quality assurance processes, as well as related employee training, accountability mechanisms and performance reporting on various client services and event support activities. The Manager oversees and provides quality control on organizational communications to the Senate regarding goods and customer services.

The Manager is accountable to providing the services of liaison between other managers and supervisors within the BOAM division, as well as the main liaison between the BOAM division and the PSD Long Term Vision Plan (LTVP) division. The Manager will often be required to represent the interests of BOAM and PSD at multiple meetings related to LTVP projects.

**Open to**:
The general public to staff one (1) indeterminate full-time position in the Properties and Services Directorate.

This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

We encourage individuals from underrepresented and minority groups to apply.

**Prerequisites**:

- University or College degree in business, management or another related field, OR an acceptable combination of education, training and related experience ;
- Certificate or Designation in Property or Facilities management, Real Property, Project Management, client services management, quality management, or other related certifications would be an asset;
- Extensive experience in management, including financial, HR, as well as risk management, change management and project management;
- Extensive experience with client management services in a complex environment and knowledge of Key Performance Indicators (KPI’s);
- Strong communication skills (both written and oral) including experience with facilitation and presenting to audiences at all organizational levels;
- Strong analytical, problem-solving and critical-thinking skills;
- Extensive knowledge of strategic and operational planning, including business case development and resource management;
- Broad knowledge of the business practices, associated with Quality Management programs, frameworks, tools, and systems;
- Comprehensive knowledge of human resources management, including staffing and staff relations to manage a diverse workforce.

**Linguistic Requirements**:

- English Reading Comprehension:
- C- English Written Expression:
- B- English Oral Proficiency:
- C- French Reading Comprehension:
- C- French Written Expression:
- B- French Oral Proficiency:
- C**Competencies**:
Integrity
Respect
Service
Communication
Teamwork and cooperation

Leadership Competencies
Strategic thinker
Effective communicator

Management Competencies
Action management
Financial management

**Organizational Needs**:
The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development, and advancement opportunities.

**Conditions of Employment**:
**How to apply**:
Alternative selection tool methods and/or reasonable accommodation for special needs are available upon request.

Please save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Relocation and travel expenses incurred during this process are the applicant's responsibility.

The use of masculine gend

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