Customer Support Associate

3 weeks ago

Ingersoll, Canada HYDRA DYNE TECHNOLOGY INC Full time

**About Us**:
Hydra Dyne Tech designs and manufactures custom hydraulic products. We produce some of the world’s most reliable rotary unions, hydraulic cylinders and manifold blocks. Our clients include leading OEMs globally.
Our state-of-the-art manufacturing facility is equipped with both specialized equipment and general computer numerical controlled machines. Our strength and individuality lie in our ability to create and conceptualize unique solutions for our customers’ design needs. We are continually expanding and improving our techniques to keep us on the leading edge of technology.
We provide ample opportunity to learn and excel within our company, and offer excellent opportunities to those who are enthusiastic and driven to succeed. We strive to train our young, ambitious employees and offer plenty of opportunity for advancement.
**Purpose of Job**:

- The Customer Support Associate interacts with customers to facilitate orders and shipments while working closely with the Planning and Production departments to ensure on time delivery. He/she is the main contact with the customer and shall address customer issues and resolve them efficiently.

**Principal Accountabilities**:

- Enter customer orders into MFG
- Communicate with customers on order status (pricing, delivery dates, late orders, new ship dates)
- Review customer reports and advise on deliveries/order status
- Create customer pick lists when required
- Review customer portals for date changes/new orders
- Create shipping paperwork - packing slips, invoices, customs paperwork, B13s for international shipments
- Complete ASNs on customer portals if required
- Book trucks for shipments, create BOLs, package paperwork and deliver to shipping

**Health and Safety Responsibilities**:

- Wear all required PPE while in plant
- Work safe & ergonomically by following JH&S policies
- Report any unsafe acts, conditions or accidents across the plant
- Report accidents, near misses, injuries, or illnesses immediately to your supervisor
- Inspect equipment and the workplace regularly
- Be alert for hazards
- Cooperate with others on matters relating to occupational safety and health

**Knowledge, Skills and Education**:

- Post-secondary school diploma preferred
- Manufacturing environment experience an asset
- Computer literacy and data entry experience
- Strong organizational and communication skills
- Strong learning desire & aptitude
- Attention to detail
- Ability to multitask, self-starter, independent worker maker
- Ability to excel in a fast-paced environment with strict deadlines

**What we Offer**:

- Benefits after 3 months
- Pension after 1 year
- Voluntary overtime opportunities
- Annual Increase
- On-site cafeteria with subsidized rates
- Uniforms after 3 months (Cleaned by company)
- Training & Training Allowance
- Employee Events (free lunches)
- Shift premiums of $2.10 per hour
- Advancement opportunities8:00am-4:30pm Monday to Friday
40 hours a week

**Salary**: $50,000.00-$60,000.00 per year

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