Library Client Service Associate

2 months ago

Regina, Canada Saskatchewan Polytechnic Full time

**Competition Number**
- P14061**Posting Title**
- Library Client Service Associate (Part-Time Evening/Weekend 2023-2024) Regina**Classification**
- Band 2**Location**
- Saskatchewan Polytechnic Regina Campus**Other Location(s)**
- Saskatchewan Polytechnic Regina Campus**Building**

**Other Building**
- Main Building**Date Posted**
- 05/16/2023**Closing Date**
- 05/25/2023**JIQ #**
- 032**Start Date**
- 08/28/2023**End Date**
- 06/28/2024**Open Until Filled**
- No**Ongoing**
- No**Category of work**
- Part Time**Bargaining Unit**
- Professional Services**Hours of Work**
- To be Assigned, Regulated 36 hours (modified)**Salary Range**
- $18.97 to $22.76 per hour**Temporary Market Stipend**

**Incumbent**
- Susan Suarez 000333312**Total Assigned days (AC) / Total Hours per biweekly pay**
- Tuesday & Thursday 5pm-9pm
Saturday 12pm-6pm.
no hours during Christmas and Stat holidays.**Posting Status**
- Open- Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.**Job Duties/Qualifications, Skills and Abilities(QSA)**:

- Job Duties**Job Duties**
- 1. Greet and welcome everyone to the library
2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
3. Maintains client relationships by responding to basic library reference help and documenting action
4. Proactively prepares for customer inquiries by studying products, services and customer service processes
5. Assists clients in signing materials in and out
6. Show clients how to use technology throughout the library
7. Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
8. Shelving, sorting, and processing materials
9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
10. Refer students to library resources to meet their needs
11. Provide technical assistance with library equipment and technology
12. Take payments for library fine and fees
13. Provide assistance with tracking and updating library usage data
14. Assist with client’s lab/study room bookings
15. Handling cash.
16. Provide basic clerical support- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE**Specific Accountabilities**

**Duties**
- 1. Minimum six (6) months experience in a customer service environment
2. Grade 12 with supplementary training or experience in technology
3. Basic knowledge of Microsoft Office
4. Basic Internet
5. Basic working knowledge of computers and related office equipment
6. Effective oral communication skills including basic telephone and customer service experience
7. Effective time management and organizational skills
8. Knowledge of automated system software (client databases, inventory etc.)
9. Handling cash and use of a digital cash register
10. Ability to work alone
11. Attention to detail**Required Qualifications, Skills and Abilities (QSA)**

**Desired QSA

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