Dispatcher - Construction Heavy Trucks

22 hours ago


Niagara Falls, Canada Cotton Inc. Full time

**Dispatcher -Heavy Trucks**

**Summary**

The Dispatcher is responsible for the scheduling and dispatch of drivers, and service vehicles for delivery of service. The Dispatcher’s responsibilities also consist of assigning drivers to trucks and providing accurate directions to site locations. The role includes providing support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.

**Core Competencies**
- Customer Focus
- Communication
- Positive Energy
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Knowledge of Heavy trucks
- Ethics and Integrity

**Duties**

Your duties of the position include but are not limited to the following:

- Schedule and dispatch trucks with goal to book the most timely service possible
- Direct the activities of drivers
- Provide accurate directions for site locations
- Maintain productive, consistent and timely communication with all departmental drivers using telephones or two-way radio
- Ensure that proper handling and care is maintained by dept. drivers for all equipment used
- Be the first line of contact for all customer calls, orders, complaints and inquiries.
- Consistently provide a professional and friendly sales service experience to all activities
- Ensure the proper tracking of all the various work activites
- Schedule and maintain an efficient routing plan for service
- Process and enter all dept. paperwork including orders, invoicing, purchasing
- Receive approval for all dept. purchasing from manager prior to order placement
- Communicate and coordinate with our Accounts Receivable clerk for all dept. collections
- Consistently promote and encourage dept. sales both internally and externally
- Adhere to company and departmental policies and procedures
- Perform other duties as required

***

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person



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