Intake Worker

_Client Intake Worker _
**About us**

Wood Buffalo Food Bank is a social profit in Fort McMurray, AB. We are nimble, inclusive, and rewarding.

Our work environment includes:

- Casual work attire
- On-the-job training

Job Title: Client Intake Worker

Reports to: Client Services Manager

Hours of Work: This is a full-time position 40 Hrs per week, 10 hour days Monday to Thursday. Additional hours as required based on the need of the agency.

Rate of Pay: $20-25/Hr.

Benefits: 3 weeks’ vacation, WCB coverage, extended health Benefits available but are partially employee paid after three months.

Job Purpose: The Client Services Intake Worker tends to the client-based business of the Wood Buffalo Food Bank. By completing the assessment, intake, and delivery of services to clients of the Food Bank, this person will be able to effectively run the front office and all it incorporates.

Duties and Responsibilities: Client Control
**Work with community partners to ensure client assessment, approval, updates, and appointment booking are being completed properly;**
Ensure proper information is obtained, filed, and kept confidential;
**Keep accurate records using the approved client management system;**
Make appropriate referrals to other community resources;
**Offer supplemental information on community programs that could assist clients in becoming self-sustaining;**
Maintain a professional and friendly demeanor at all times;
**Keep client confidentiality a priority;**
Treat all clients with respect and dignity; and
**Diffuse escalating situations as needed;**

Cross-Training
**All Staff will be cross-trained with all other positions to ensure continuity of service to clients, volunteers, donors, and other stakeholders.**
All staff are responsible for the cleaning, maintenance, and upkeep of the organization.

Qualifications:
**Post-secondary Education or Professional Development in Social Services, or 1 year experience in the social sector.**
Good working knowledge of Microsoft Office and computers in general
**Strong customer services skills**
Second language an asset
**Social Services Service Delivery experience preferred**
Excellent communication skills
- Problem-solving skills

**Willing to learn new skillsTeam player**Class 5 with a clean driver’s abstractWorking Conditions**:Able to work with little supervision**

Comfortable working with those who have Special Needs
**Available Monday-Firday 9 am - 7 pm,**
All overtime is banked as time off as overtime and some overtime is required for events and busy seasons.
**Some flexibility with regards to work schedules as fundraising events arise**
Some heavy lifting of grocery items
**Able to work with challenging clients**
Able to lift 50 lbs.
**Drive a cargo truck.**

In-Person: Resumes can be left to the attention of Client Services Manager

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
sanitizer is provided and regular cleaning protocols are followed. All AHS guidances followed.

**Education**:

- Secondary School (preferred)

Work Location: In person