Investigator

3 weeks ago


Toronto, Canada O.c.s.w.s.s.w Full time

With over 29,000 registrants, the Ontario College of Social Workers and Social Service Workers (“the College”) is the regulatory body for social workers and social service workers in Ontario. Our mandate is to serve and protect the public interest through self-regulation of the professions.

Are you interested in joining a dynamic team dedicated to protecting the public and promoting ethical and professional practice? Are you a highly motivated professional looking for a challenge? Take the next step in your career with us.

**The Role: Investigator, Complaints and Discipline - 12-month contract**

We are seeking an Investigator to join the Complaints and Discipline team. This role requires an exceptionally organized professional with strong investigative, research and information gathering skills. The incumbent will manage and support the work of the College as it relates to the College’s statutory responsibilities in the areas of complaints, reports, discipline and fitness to practise.

**Specific Duties and Responsibilities**:
**What you will be doing in the role**:

- Conduct investigations of complaints/reports from intake to consideration or hearing by the College’s statutory committees.
- Liaise with and provide assistance to various key groups including College registrants, members of the public, legal counsel and Committee members.
- Analyze and interpret information based on practical requirements and context.
- Research issues related to specific cases/projects.
- Prepare reports for the Complaints Committee and Executive Committee
- Provide ongoing status reports to parties regarding processing of cases or projects.
- Manage sensitive and complex issues in an objective and reasoned manner and achieve results within established timelines and performance standards.

***What you will bring to the role**:

- Minimum post secondary degree in a relevant discipline; law or health care an asset.
- Minimum of three years of professional experience as an Investigator with a regulator or similar organization.
- Demonstrated experience of administrative law principles such as procedural fairness, transparency and confidentiality, as well as an understanding of legal process and professional regulation.
- Strong investigative, research and information gathering skills.
- Proven experience to manage and prioritize multiple cases and projects in a fast-paced, high-pressure environment; responding to changing and/or conflicting timelines or urgent matters as they arise.
- Excellent analytical, attention to detail and organizational skills.
- Good judgement, diplomacy and experience with presenting information in a factual and objective manner.
- Technological curiosity and savvy with proven expertise and hands-on experience in effectively utilizing the Microsoft 365 suite.

**Compensation and Benefits**

**What we offer**:

- The position is a 12-month full time contract.
- Target hiring salary range is up to $97,209 annually.
- Downtown Toronto office (**directly on Line 2 of the TTC**).
- Strong **work-life balance**, including flexible schedules, parental leave top-ups and a hybrid** work model**.
- An additional week of paid time off as the College closes between December 25th and January 1st.
- The opportunity to be part of an amazing team doing important work

While all responses are appreciated and will be handled with the strictest confidence, only those being considered for interviews will be contacted.
- The Ontario College of Social Workers and Social Service Workers strives to be diverse, inclusive, fair and equitable and to create an accessible, barrier free workplace._

**Application deadline: May 31, 2024


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