Housekeeping Manager

4 weeks ago

Thunder Bay, Canada Ramada Airlane Hotel Full time

**JOB SUMMARY**

The Housekeeping Manager is responsible for the planning, organization, and supervision of the day-to-day operations of the housekeeping department. This position involves maintaining the company’s set policies and procedures, ensuring superior housekeeping standards are maintained, overseeing laundry operations and inventory management & cost control.

**MAJOR DUTIES AND RESPONSIBILITIES**
- Ensuring the highest standards of cleanliness is achieved throughout the hotel by all members of the housekeeping department.
- Performing daily quality control inspections of bedrooms, common areas, & storage areas
- Preparation of the daily work assignments for all departmental employees.
- Closely monitoring departmental labour and expenses as outlined in the Housekeeping operating budget.
- Performing monthly linen inventories.
- Ordering cleaning products and ensuring they are used effectively in accordance to OHSA
- Train in proper chemical procedures of MSDS and Ecolab safety
- Administering of the property’s lost & found procedures.
- Ensuring a positive, team oriented spirit is maintained among all co-workers by practising open communication, empathy, and support.
- Oversee the recruitment, training, and continual development of all housekeeping staff.
- Ensure consistent delivery of performance appraisals, recognition, incentive programs, and departmental meetings.
- Being fully knowledgeable of the company’s policies and procedures and the administration of these policies.
- Attend all Management Team meetings.
- Perform the duties of Manager on Duty on a rotating basis with other Department Heads as scheduled.
- Trained in all sub-departments of the Housekeeping Department for emergency situations.
- Conduct A.M. and P.M. occupancy status reports and verify current and accurate information of all guest and meeting rooms in the hotel
- Daily recording and follow-up of maintenance items reported by the Housekeeping staff and during daily inspections.
- Respond to calls from guests and requests from employees
- To provide verbal and written reports to management.
- Prepare show rooms, V.I.P. rooms for quality control, standard and maintenance issues.
- Duties as assigned by the Assistant General Manager

**MINIMUM QUALIFICATIONS AND SKILLS**
- 3 years housekeeping experience in a supervisory role
- Knowledge of cleaning products & purchasing
- Post-secondary education an asset
- Strong communication skills, both oral and written
- Strong organizational skills
- Attention to detail
- Available to work mornings, evenings, weekends, & holidays
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Must be able to speak, read, write, and understand the primary language(s) used by guests visiting the workplace.

**MENTAL EFFORT**
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in tasks assigned by the General Manager

**PHYSICAL EFFORT**
- Some heavy lifting required.
- Standing for long periods of time.
- Computer Work

**WORKING CONDITIONS**
- Use of cleaning chemicals

**TYPE OF SUPERVISION REQUIRED**

Reports to the General Manager. Works under instructions to prioritize and complete assigned tasks and manage and supervise the Housekeeping department.

**PLEASE NOTE**: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.

2

**Salary**: $40,000.00-$50,000.00 per year

Schedule:

- Holidays

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cleaning: 3 years (preferred)

Work Location: In person

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