Specialist, Customer Experience
7 days ago
Reporting to: Associate Vice President, Government & Community Relations
- Non-Bargaining
TEMPORARY POSITION; THIS POSITION IS A 6 MONTH TERM.
DUTIES AND RESPONSIBILITIES:
- Must be able to perform, but not be limited to, the following duties and responsibilities:_
- Welcome each guest to Canadian North when they arrive to the airport;
- Greet and assist Inuktitut speaking passengers with their check-in processes;
- Provide accurate Inuktitut translations services when working through issues so the customer can board in a timely manner;
- Respond quickly and effectively to passenger travel inquiries and liaise with other Canadian North employees and contractors while responding to concerns;
- Relay information and notes to the relevant team members to maintain accurate records;
- Be present at the departure gates to provide Inuktitut language services to passengers, including Announcements where no Inuktitut speaking Customer Service Agent is available;
- Welcome passengers as they arrive at the baggage area;
- Assist passengers with mobility and or special needs and communicate these needs to the Customer Service Agent;
- Assist the Training department as needed;
- Provide various administrative support services;
- Participate and assist in the coordination, planning and setup of internal and/or external events as required;
- Represent Canadian North at events;
- Participate in investigations and assessments related to safety occurrences where Inuktitut translation services are required;
- Other duties as assigned.
- High School diploma or equivalent related work experience;
- The ability to speak fluently in Inuktitut is mandatory;
- Two (2) years of previous experience;
- Fully proficient computer skills (MSOffice) and superior operating knowledge of Skyline, Sabre (preferred):
- Demonstrated operational experience, including airport operations, load control, SMS (AQD), etc;
- Commitment to excellent internal and external customer service;
- Strong organization skills and ability to manage multiple priorities and deadlines;
- Excellent interpersonal and communication skills (written and spoken);
- Willingness and ability to travel;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing date: June 19th 2024
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