Experience Centre Associate

3 days ago

Mississauga, Canada NewAge Products Inc Full time

SPECIAL NOTE* The teams at NewAge Products Inc. are taking every precaution to ensure the health and safety of our employees and those that we interact with. Until further notice, all interviews will be held virtually, with arrangements made to accommodate your schedule and technology preference.
Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions.
Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.
Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada and our 4.4 out of 5 rating on Glassdoor.
With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.
As our journey to becoming the preferred choice for premium home improvement solutions continues, we’re adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.
NewAge Products is looking friendly, high-energy, enthusiastic, outgoing individuals who enjoy interacting with people. If you are a detail-oriented, highly-driven sales representative who is ready to deliver world class shopping experiences in-person and on-camera then this role is right for you
The EC Associate will support walk-in customers, pre-booked design consultations appointments, and appear on camera for both on-demand and pre-booked virtual product demonstrations to customers from all over the world. With the goal of providing deep, engaging demos, answering a wide variety of product and service questions, and helping customers understand the exciting and unique features of NewAge products, the EC Associate will be fully trained to handle the common, and even the not-so-common questions customers have as they prepare to purchase.
At the end of every interaction, the EC Associate will leave the customer with a fantastic, memorable experience that will reinforce NewAge as their destination to furnish their home renovation projects. In addition, this role requires agility and flexibility to react quickly as direction or requirements change and to ensure continuity and thoroughness in activities in the event of a shift in direction.
*
Sales Duties: *
- Meet or exceed weekly, monthly, yearly sales targets
- Establish rapport and build a professional relationship with clients
- Qualify customer by asking clear, direct, exploratory questions to understand their needs
- Expertly handle customer inquiries, and confidently promote and sell NewAge Products
- Work closely with peers and leadership team to support walk-in customers, pre-booked consultation appointments, virtual consultations, virtual product demonstrations, and other channels as required
- Provide timely follow-ups to ensure effective closing of all sales opportunities
- Diligently gather customer input on design requirements and convey detailed information to the Design Service team as required; validate the completed design to ensure it matches the customer’s needs
- Maintain product knowledge and stay current with all marketing promotions
- Upsell, cross-sell, and offer services to provide the best customer experience
- Provide a world-class sales experience and be a NewAge brand ambassador during every interaction

**General Duties**:

- Be a product knowledge expert - understand every element of every product NewAge offers to draw on during product demonstrations as the opportunities present themselves
- Engage customer in person or via online video sessions with friendly, personalized experiences to increase our brand’s value in customer’s mind
- Demonstrate NewAge products with enthusiasm highlighting a pre-defined list of features to enhance customer’s understanding of the features, quality & value available from NewAge Products
- Build rapport with customers by inquiring about their projects, understanding their needs, and sharing specific information to solidify NewAge as the manufacturer to purchase from
- Expertly answer specific/technical questions to ensure customer walks away with confidence
- Help customer proceed with next steps including providing customer with additional materials to plan and support their shopping experience, booking a design consultation, or guiding the customer to a Sales Associate to assist them with placing an order
- Demonst

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