Key Holder

**ABOUT HERSCHEL SUPPLY**

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you're going next.

Since 2009, we've never stopped taking risks. We're constantly innovating, growing our community, reducing our impact on the environment and heading on new journeys. We've gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn't easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you're headed, we're here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

**ABOUT YOUR NEW ROLE**

The Key Holder is an integral part of the Store Leadership Team. Under the supervision of the Store Manager or Assistant Store Manager, you will be responsible for supervising the retail floor, creating and monitoring selling initiatives, delegating, providing feedback to the team, and creating a 'next level' customer experience. As Key Holder, you will assist with all leadership duties that arise, as well as directly supervising all Sales Associates in the store. The Key Holder also works closely with the Store Leadership Team in supporting general day-to-day store operations, community management, and store-level marketing.

**A DAY IN THE LIFE**

Our workplace is dynamic, supportive, and entrepreneurial in spirit, and we pride ourselves on being a collaborative, open-minded, and imaginative team.

On a day-to-day basis, the Key Holder will:

- Create customer loyalty by providing 'next level' customer experiences through authentic conversation and product knowledge.
- Effectively communicate all features, advantages and benefits of our products to customers.
- Receive and process stock, and complete re-merchandising.
- Use the Point-of-Sale system to process payments, check inventory, returns, gift cards, and exchanges.
- Drive sales and KPIs by fostering a feedback-driven work environment.
- Encourage and energize staff and assist in evolving in-store functions and flow.
- Promote the Herschel culture by becoming a Brand Ambassador and ensuring high levels of service and operations are maintained.
- Sets goals with management for self-development and looks for new ways of developing both personally and professionally.
- Act as a support to the store management team, assisting in management tasks and duties (opening and closing, shipment receipt, the performance of office responsibilities.
- Support the Store Leadership team through participating at in-store events and team training.
- Understand and be up to date on all Herschel marketing campaigns and activations that are relevant at store level.
- Willingly take on other tasks as directed by the Store Leadership team.

**ABOUT YOU**
- A natural leader with training aspirations and some experience leading others.
- Prior retail experience in a Key Holder or established Sales Associate role.
- Confident, upbeat, friendly, and authentic in order to provide a 'next level' customer experience.
- Comfortable working in a team-focused environment and sharing ideas.
- Capable of working with customers to resolve any service issues.
- Able to work a flexible schedule that will include weekends, evenings, holidays, and special events.
- A natural seller, able to clearly communicate the features, advantages and benefits of our products to customers.
- Able to effectively receive and communicate feedback.
- Results-oriented and process-driven, with high expectations of self and team.
- Visual merchandising, inventory and community management experience a strong asset.

**AVAILABILITY**

We prefer all full-time employees to have open availability. There will be guaranteed full-time hours for key leader employees; full time is 40 hours per week. You must be available to work one full weekend day.

**WAGE BAND**

$18.20 - $21 per hour depending on experience

**DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY**

We're committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It's with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our