Leasing Specialist

2 weeks ago

Toronto, Canada Greenrock Property Management Full time

**Position**:Leasing Specialist (Full-time)

**Reports to**:Manager, Marketing and Leasing

Greenrock is a third-generation family real estate business with over 50 years of experience providing expert asset and property management services, property repositioning, sustainability, development, investment management, and Family Office Services. Greenrock owns and manages some of the most iconic multi-unit residential and commercial properties in midtown and downtown Toronto.

We are currently seeking a dynamic and professional Leasing Specialist to act as the main sales and leasing contact for our rental community. The Leasing Specialist will provide exemplary customer service in marketing available rental unit, while fostering positive relationships with prospects, residents, and the wider community.
- The roles and responsibilities of this position include, but are not limited to: _

**Customer Service**:

- Ensure Greenrock Communities are safe, clean, and presentable at all times.
- Conduct business with the highest standards of professional and ethical conduct.
- Maintain an overall focus on providing exceptional customer service.
- Maintain positive working relationships with contractors, co-workers & service providers.

**Marketing and Leasing**:

- Conduct appointment viewings, property tours and open houses.
- Sell benefits of property and services to prospective tenants.
- Qualify prospective residents, and actively promote resident referral program.
- Inspect vacant suites, and upcoming availabilities for potential renters.
- Identify and report suites in need of upgrades and repair work to Supervisor.
- Communicate with Community Manager and residents to facilitate arrivals and departures.
- Ensure all applicable data is recorded and uploaded to property management software.
- Create and maintain online marketing ads for properties as needed.
- Maintain a working knowledge of competitive buildings and conduct quarterly market surveys of these properties.

**Administration and Reporting**:

- Report tenant feedback to Community Manager.
- Complete and maintain traffic report in accordance with policy and procedure.
- Register prospective residents using a _Guest Card._
- Encourage applicant participation in pre-offered methods of payment (online payments, submission of post-dated cheques).
- Assist with incoming and outgoing suite inspections and documentation as needed.
- Encourage new residents to register and utilize resident portal.
- Coordinate reservation of building elevators for move-ins and move-outs.
- Assemble and provide movie-in packages to new residents.

**Resident Relations**:

- Build helpful and supportive relationships with prospects and residents.
- Acknowledge, address, and resolve resident concerns.
- Monitor the status of outstanding work orders, by communicating openly with maintenance staff to remedy issues raised by residents.
- Assist the Property Manager with planning and organizing resident functions and events.

**Qualifications**:

- Minimum two years’ experience in a customer service.
- Background in hospitality, sales, marketing, public relations considered an asset.
- Excellent communication skills (verbal, written, presentation).
- Proficient with MS Office Suite (Outlook, Word, Excel) and social media marketing.
- Yardi Voyager experience considered an asset.

WHAT WE OFFER
- Competitive base salary and performance-based bonus
- Industry leading health benefits including health spending account
- Employee Assistance and Family Program (EAFP)
- Generous PTO (vacation days, personal days & religious holidays)
- Professional development opportunities
- Education Reimbursement Program
- Annual Fitness Allowance Benefit
- Quarterly employee social events
- Diversity and inclusion training and workshops
- Community engagement and volunteer opportunities

Greenrock commits to provide accommodation for needs related to the grounds of the _Ontario Human Rights Code_, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission’s Policy _on disability and the duty to accommodate_.

Accommodation will be provided in accordance with the principles of dignity, individualization, and inclusion. Greenrock will work cooperatively, and in a spirit of respect, with all partners in the accommodation process. If you require accommodation to participate fully in the recruitment process, please make this known to our hiring team.

We would like to thank all applicants for their time and interest, however, only those selected for interviews will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability

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