Assistant Rooms Operations Manager

1 month ago

Moncton, Canada Marriott International, Inc Full time

**Additional Information** Front Desk

**Job Number** 24023900

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Beausejour, 750 Main Street, Moncton, New Brunswick, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.

**Contributing Information to Support Managing to Budget**
- Supervises** **same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.

**Providing for and Managing the Guest Experience**
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.

**Managing and Conducting Human Resources Activities**
- Provides support for operational functions as necessary.
- Trains staff and monitoring adherence to all relevant policies and procedures.
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
- Empowers employees to provide excellent customer service within guidelines.
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
- Coaches, counsels and encourages employees.
- Participates in employee progressive disciplinary procedures as required.
- Handles employee questions and concerns.
- Participates in an ongoing employee recognition program.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Assists in performing the payroll function.
- Oversees daily shift operations

  • Senior Manager of Room Operations

    4 weeks ago

    Moncton, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with...

  • Senior Manager of Room Operations

    4 weeks ago

    Moncton, NB, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting...

  • Housekeeping Room Attendant

    3 weeks ago

    Moncton, Canada Comfort Inn Moncton Full time

    **THE OPPORTUNITY**: HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on...

  • Room Attendant/housekeeping

    5 days ago

    Moncton, Canada InnVest Hotels-Comfort Inn Moncton East Full time

    **Position Title**: Housekeeper/Rooms Attendant **Reports to(Title)**: General Manager **Department**: Housekeeping **Location**: **Job Summary** The Housekeeper/Rooms Attendant is responsible for maintaining a clean and appealing guest room according to policy and brand standards. **Major Duties and Responsibilities** - Change bed linen daily. - Vacuum...

  • Room Attendant/housekeeping

    3 weeks ago

    Moncton, Canada Hampton Inn & Suites Moncton Full time

    **SUMMARY**: Under the supervision of the Housekeeping Manager, the Room Attendant(s) will thoroughly clean and service guest suites with a high attention to detail and assist with the hotel’s entire overall cleanliness. **RESPONSIBILITIES**: - Thoroughly clean assigned guest suites according to standards - Familiar with departmental procedures and...

  • Room Attendant/housekeeping

    5 days ago

    Moncton, Canada Hampton Inn & Suites Moncton Full time

    **SUMMARY**: Under the supervision of the Housekeeping Manager, the Room Attendant(s) will thoroughly clean and service guest suites with a high attention to detail and assist with the hotel’s entire overall cleanliness. **RESPONSIBILITIES**: - Thoroughly clean assigned guest suites according to standards - Familiar with departmental procedures and...

  • Room Supervisor-CNB

    3 weeks ago

    Moncton, Canada CB Canada Full time

    Position Summary To assist the Executive Housekeeper by striving to achieve the highest quality of cleanliness for the Hotel by supervising, directing and coordinating the housekeeping operation in accordance with the standard of the Hotel. To provide efficient and courteous service to each guest and operate according to all policies, procedures and quality...

  • Room Supervisor-CNB

    2 weeks ago

    Moncton, Canada CB Canada Full time

    Position Summary To assist the Executive Housekeeper by striving to achieve the highest quality of cleanliness for the Hotel by supervising, directing and coordinating the housekeeping operation in accordance with the standard of the Hotel. To provide efficient and courteous service to each guest and operate according to all policies, procedures and quality...

  • Housekeeping Room Attendant

    2 weeks ago

    Moncton, Canada Four Points by Sheraton Moncton Full time

    **POSITION: Housekeeping Room Attendant - Hotel** **ESSENTIAL FUNCTIONS** Clean occupied and unoccupied guest rooms in accordance with established quality and performance standards. Organize and stock cleaning cart and organize linen closets on floors assigned. Regular attendance is essential to the successful performance of this position. Due to the...

  • Room Attendant

    2 months ago

    Moncton, Canada Crowne Plaza Moncton Downtown Full time

    Education: No degree, certificate or diploma - Experience: 1 to less than 7 months **Work setting**: - Hotel, motel, resort **Tasks**: - Sweep, mop, wash and polish floors - Dust furniture - Vacuum carpeting, area rugs, draperies and upholstered furniture - Make beds and change sheets - Distribute clean towels and toiletries - Stock linen closet - Clean,...

  • Room Attendant

    3 weeks ago

    Moncton, Canada New Castle Hotels & Resorts Full time

    Job Description Room AttendantDo you like to take care of others and make them happy? Do you like the feeling you get when you see the results of your efforts shining, with everything perfect and in its place? Then you will be very happy working in housekeeping where a team of friendly hard working room attendants and housepersons present each guest with a...

  • Housekeeping Manager

    4 weeks ago

    Moncton, Canada Travelodge Suites Moncton Full time

    You are comfortable operating in a busy, and both indoor and outdoor environments where you will impact the continued success of the business. We expect you to have a team building skills and a genuine passion for exceeding guest expectations for cleanliness. Key Responsibilities Manage the scheduling and daily operation of the Housekeeping team Assist the...

  • room attendant

    2 months ago

    Moncton, Canada Crowne Plaza Moncton Downtown Full time

    Education: No degree, certificate or diplomaExperience: 1 to less than 7 monthsWork settingHotel, motel, resortTasksSweep, mop, wash and polish floorsDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetClean, disinfect and polish kitchen and bathroom...

  • room attendant

    1 week ago

    Moncton, Canada Crowne Plaza Moncton Downtown Full time

    Education: No degree, certificate or diplomaExperience: 1 to less than 7 monthsWork settingHotel, motel, resortTasksSweep, mop, wash and polish floorsDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetClean, disinfect and polish kitchen and bathroom...

  • room attendant

    2 weeks ago

    Moncton, Canada Crowne Plaza Moncton Downtown Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingHotel, motel, resortTasksSweep, mop, wash and polish floorsDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetClean, disinfect and polish kitchen and bathroom fixtures and...

  • room attendant

    2 months ago

    Moncton, Canada Crowne Plaza Moncton Downtown Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingHotel, motel, resortTasksSweep, mop, wash and polish floorsDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetClean, disinfect and polish kitchen and bathroom fixtures and...

  • housekeeping room attendant

    1 week ago

    Moncton, Canada Quality Inn Full time

    Education: Secondary (high) school graduation certificateExperience: Will trainTasksDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetDisinfect operating rooms and other areasHandle and report lost and found itemsAttend to guests' requests for extra...

  • housekeeping room attendant

    2 months ago

    Moncton, Canada Quality Inn Full time

    Education: Secondary (high) school graduation certificateExperience: Will trainTasksDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetDisinfect operating rooms and other areasHandle and report lost and found itemsAttend to guests' requests for extra...

  • Dining Room Coordinator

    2 weeks ago

    Moncton, Canada Shannex Incorporated Full time

    Job Number: J- Job Title: Dining Room Coordinator Job Category: Food Services Job Type: Permanent Full Time Date Posted: June 6, Closing Date: July 4, Work Location: Faubourg du Mascaret Schedule: Rotational Number of Positions: 1 Job Description If you take pride in being compassionate, honest, professional, and safe, consider an exciting and...

  • housekeeping room attendant

    2 weeks ago

    Moncton, Canada Quality Inn Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetDisinfect operating rooms and other areasHandle and report lost and found itemsAttend to guests' requests for extra...