Clerk A

Under the direction of the Senior Clerk of Community Development and Recreation Services, the Clerk A provides reception, clerical and administrative support for the Division.

**As the** **_Clerk A_** **you will**:

- Provide excellent customer service to the public and co-workers.
- Perform reception and switchboard duties, including responding to public inquiries regarding recreation programs and services or directing these inquiries to the appropriate person.
- Program registration including processing in-person, mail-in and internal registrations.
- Point-of-sale cash handling (accepting payments, issuing refunds, daily cash balancing and bank deposits)
- Type and edit correspondence, including letters, memos, minutes, reports and Leisure Guide information.
- Processing financial documents (requests for payment and journal entries).
- Maintain and update tracking system and compiles pertinent information for data input, utilizing Department database systems.
- Establish, organize and maintain highly confidential paper and electronic filing systems.
- Coordinate, arrange and prepare meeting materials for Division meetings; acts as recording secretary and prepares and distributes agendas and minutes.
- Respond to 311 service and information requests within identified time frames.
- Maintains correspondence circulation file.
- Sort and distribute inter-departmental mail, royal mail, faxes and pay advices.
- May be required to provide clerical relief at satellite offices
- Perform other duties compatible with the classification.

**Your education and qualifications include**:

- Grade 12 supplemented by formal training in business and office procedures or equivalent combination of training and experience.
- Demonstrated ability to type accurately at 40 wpm net.
- Experience in the operation of a PC.
- Demonstrated proficiency (basic) in use of Microsoft Word.
- Demonstrated proficiency with PeopleSoft (HR module) and Registration system within three months.
- Ability to work under stressful situations due to time pressure and very high volume of work in a multi-task environment.
- Demonstrated ability to meet and deal with a wide variety of people under varying conditions.
- Demonstrated ability to establish and maintain effective working relationships with fellow employees
- Thorough knowledge of standard office procedures including mail handling and filing systems maintenance.
- Demonstrated ability to operate standard office equipment
- Knowledge of Civic Services and the functions performed by the Community Services Department or the ability to obtain within three months.
- Ability to develop new skills and perform new duties consistent with the classification.
- Demonstrated ability to communicate effective in French and English both orally and in writing.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

**CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG**:

- Citizen & Customer Focus
- Respecting Diversity
- Ethics and Values
- Integrity and Trust
- Results Oriented