Manager of Customer Experience

1 month ago

Peterborough, Canada TD Bank Full time

404178BR

Retail Banking - Management

Peterborough, ON

March 24, 2023

Company Overview

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Description**:
In this role, you would:

- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

**Requirements**:

- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

  • Manager, Customer Experience

    4 weeks ago

    Peterborough, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Manager, Customer Experience

    4 weeks ago

    Peterborough, Canada TD Bank Full time

    408663BR Retail Banking - Management Peterborough, ON May 5, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Manager, Customer Experience

    1 day ago

    Peterborough, Canada TD Bank Full time

    **Manager, Customer Experience**: - 425399BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 1096 Lansdowne Street West **Employment Type** - Regular **City** - Peterborough **Time Type** - Part Time **Province/State** - Ontario **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Manager, Customer Experience

    9 hours ago

    Peterborough, Canada TD Bank Full time

    425399BR Retail Banking - Management Peterborough, ON November 17, 2023 Hours 18.75 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our...

  • Manager, Customer Experience Trainee

    3 days ago

    Peterborough, Canada TD Bank Full time

    **Manager, Customer Experience Trainee**: - 417610BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 1091 Chemong Road **Employment Type** - Regular **City** - Peterborough **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Manager, Customer Experience Trainee

    3 days ago

    Peterborough, Canada TD Bank Full time

    417610BR Retail Banking - Management Peterborough, ON August 23, 2023 Hours 37.5 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our...

  • Customer Experience Lead

    1 day ago

    Peterborough, Canada OptiSolve Ltd. Full time

    **Company Description**: OptiSolve® is a technology company focused on environmental health & safety and optimizing hygiene outcomes. Leveraging more than 60 years of successful business in the cleaning and disinfection industry, we recognized that looking at a surface and checking off a box was not enough to validate cleanliness. Today, we are redefining...

  • Customer Experience Associate

    1 month ago

    Peterborough, Canada TD Bank Full time

    407296BR Retail Banking - Customer Service Peterborough, ON April 25, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 month ago

    Peterborough, Canada TD Bank Full time

    412027BR Retail Banking - Customer Service Peterborough, ON June 19, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    1 month ago

    Peterborough, Canada TD Bank Full time

    404344BR Retail Banking - Customer Service Peterborough, ON March 27, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 day ago

    Peterborough, Canada TD Bank Full time

    425341BR Retail Banking - Customer Service Peterborough, ON November 17, 2023 Hours 20 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions,...

  • Customer Experience Associate

    1 month ago

    Peterborough, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 month ago

    Peterborough, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 month ago

    Peterborough, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    4 weeks ago

    Peterborough, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 days ago

    Peterborough, Canada Scotiabank Full time

    Requisition ID: 163965 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Representative

    3 days ago

    Peterborough, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    10 hours ago

    Peterborough, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Cashier / Customer Experience Associate

    6 days ago

    Peterborough, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    6 days ago

    Peterborough, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...