Intermediate IT Technician

3 weeks ago

Edmonton, Canada Becker Keating & Young Full time

**Job description**

Established in 1999, Becker Keating and Young Technologies (BKY) provides MSP and Software development services throughout Alberta. We are specifically looking for Intermediate IT Technicians in the greater Edmonton area.

Your trajectory within the company will be linked to your self-management skills and aptitude for mastering new technologies. You will be working with team members specializing in SMB networking infrastructure, business continuity, security, backup and recovery, remote monitoring, deskside support, and transformative digital solutions across local and cloud domains.

**Requirements**:

- Proficiency in effective communication with clients, facilitating a seamless user experience.
- Patient with users that may not have strong technology skills.
- Demonstrated discretion in conveying technical information, tailoring it to the user's comprehension level.
- People-centric mindset, prioritizing user satisfaction above all else.
- Exceptional working knowledge of Microsoft products, encompassing Windows Desktop environments, Office 365, etc
- Adeptness in navigating mobile devices and their operating systems (iOS and Android).
- Familiarity with web browsers, cookies, caching, and associated security considerations.
- Possession of post-secondary education in Information Technology.
- Over 3 years of experience in IT customer service roles.
- Possession of a valid Class 5 Driver’s License.

**Responsibilities**:

- Offer end-users comprehensive technical support and guidance.
- Efficiently record and process pertinent information during initial contact.
- Hardware installation and troubleshooting.
- Build and deploy Windows 11 systems.
- Troubleshoot printing and scanning issues.
- Drive to client sites across the city as required to assist.
- Ability to work from home and client sites as required.
- Redirect issues to appropriate support teams (Software or Infrastructure) when necessary.
- Resolve video conferencing calls/event challenges (i.e., Teams, Zoom, etc.)
- Regularly monitor and update the ticketing system and our client service team.
- Proficiency of network configuration aspects, including DHCP & DNS.
- Expertise in configuring, maintaining, and testing server backup solutions.
- Eliminate any user uncertainty regarding problem resolution.
- Engage in a rotational on-call schedule, necessitating after-hours onsite support for scheduled events.
- Enthusiasm for the dynamic pace of the technology industry.
- Seek a platform for career advancement and growth.
- Find fulfillment in connecting users with effective solutions.
- Exhibit some familiarity with ITIL principles.
- Demonstrate a basic grasp of IT security best practices.
- Display willingness to travel between clients as required.
- Self-motivated and a strong team-oriented disposition.
- Strong written and grammar skills

Within BKY, we cultivate a supportive ecosystem that fosters the growth of your professional dreams. We look for team members that embrace accountability by taking the initiative. The degree to which you demonstrate these traits will have a direct impact on your growth in the company.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- IT support: 3 years (required)

Work Location: In person

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