Interoperability Lead
3 weeks ago
**_Interoperability Lead_**
For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.
**_
What to expect in the role:_**
**Job overview**
This position is for a 6-month contract and will report directly to the Senior Manager, Community Information Exchange. The Interoperability Lead will play a key role in supporting the implementation of a new software system at Distress Centre Calgary, collaborating with partner agencies to ensure seamless API (RESTful, SOAP) integrations. This position will be responsible for working directly with agency partners to support their API needs, facilitating data exchange, and troubleshooting integration challenges. The Interoperability Lead will be the customer-facing technical resource to ensure partner agencies can successfully integrate their systems with this platform.
**Primary Duties**
This is not an exhaustive list of duties but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be required.
**API Integration Support**:
- Serve as the primary technical liaison for partner agencies during the software implementation and integration process.
- Collaborate with partner agencies to understand their system architecture, API requirements, and integration goals.
- Support the configuration, testing, and implementation of API integrations between Distress Centre Calgary’s platform and the systems of partner agencies.
- Provide troubleshooting and technical support for any API-related issues, ensuring timely resolution and mínimal service disruption.
**Customer Success & Onboarding**:
- Assist partner agencies in onboarding onto the new software, providing technical guidance and best practices for API integration.
- Create and deliver training materials, webinars, and documentation to help agency partners fully utilize the API capabilities of the software.
**Project Management**:
- Oversee platform implementation within Distress Centre and amongst partnerships.
- Support gathering required documentation to support integrations
- Liaising with third party vendors when appropriate
- Work closely with internal teams and the vendor to address any technical challenges that arise during the implementation process.
**Continuous Improvement**:
- Collect feedback from partner agencies to drive continuous improvements in API performance and integration processes.
**Location**:
- ** Hybrid**
**_
What you bring to the role:_**
**Required **Qualifications**:
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience.
- 3+ years of experience in a customer-facing technical support or integration role, with a strong focus on APIs.
- Proficiency in API protocols (REST, SOAP) and experience with API management tools.
- Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Proven experience managing technical integration projects, ideally within a multi-stakeholder environment.
**Preferred Qualifications**:
- Experience working in the non-profit or social services sector, particularly with agencies that provide crisis or community services.
- Familiarity with cloud platforms, microservices, and software-as-a-service (SaaS) systems.
- Experience with API security standards such as OAuth, SSL/TLS, and data encryption.
- Prior experience supporting system implementations in partnership with external organizations.
**Skills/Abilities**:
- Excellent problem-solving skills with a focus on delivering solutions that meet the needs of partner agencies.
- Strong organizational skills and the ability to manage multiple projects concurrently.
- A customer-focused mindset, with a commitment to providing excellent service and support to partner agencies.
- Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
**Core Competencies**:
**Client/Service **Centred** Work** - you make clients the ultimate focus of our agency, team, and individual choices and actions.
**Partnerships, **Relationships**, & Teamwork** - you build and maintain productive, collaborative working relationships within and across groups, both internally and externally, to accomplish our common goals.
**Communication** - you clearly convey information and ideas through a variety of media in a way that engages the audience and helps them to understand and inviting dialogue and inciting action where appropriate.
**Diversity, Equity & Inclusion** - we build and sustain an inclusive work environment where all individuals are welcomed, supported, respected, and valued for their unique experiences, perspectives, talents, and contributions.
**Change Management** - you maintain your team and personal effectiveness when being impacted by change
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