Automotive Service Advisor

4 weeks ago


North York, Canada MIDTOWN HONDA Full time

Midtown Honda's team members are the driving force behind our success. Each one is committed to delivering a world-class experience for our guests everyday. Whether it's a welcoming smile, a pro-active approach to guest services, or a keen eye for the details, Midtown Honda's amazing team understands that our business is much more than selling vehicles. It's about creating unexpected and memorable experiences that build loyalty and lifetime relationships with our guests.

**We Offer**:

- Oldest Honda dealership in the country - since 1972
- Prime Toronto location on Dufferin Street and highway 401 - directly across from the Yorkdale Shopping Centre
- Work/Life Balance is important to us
- High Volume Dealership
- Busy Service Department
- Opportunity for career growth - we are growing fast
- Excellent culture

**Responsibilities**
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

**Qualifications**
- Ability to work Full Time including Saturdays. Closed on Sundays
- Confident, pleasant and professional phone voice
- Possess time management skills and be able to work independently
- Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving
- Valid Drivers License
- Take direction well
- Must like being part of a TEAM

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Expected start date: 2024-04-01



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