E-commerce Shipping and Support Associate

3 months ago


Bolton, Canada NUVO Iron Full time

Nuvo Iron is the leading provider of residential and commercial chain link, iron fencing, and ornamental decking and accessories in North America. We manufacture quality fence and deck products and distribute to major retailers and fence installers across the globe.

Reporting to the Warehouse Manager, you will be responsible for, but not limited to:

- Enter and update customer orders by retrieving data from the company’s E-Commerce site; ensuring accuracy at all levels
- Pack orders and prepare for shipping, ensuring all details are accurate
- Ensure all retailers specifications and guidelines are met
- Communicate status of orders, inquiries, and issues; identify delays in shipments and follow-up with logistics providers
- Process invoices through SAP and customer platform
- Review open orders and deliveries to ensure closure
- Follow up with inquiries related to shipments (i.e. re-ships, returns and credits)
- Maintain appropriate inventory levels, ensuring stock rotation practices are in place in E-Commerce designated work area
- Assist in keeping the warehouse and yard organized, safe and efficient
- Cross train with other team members
- Other duties as assigned

To be successful in this role, you will possess:

- Completion of high school or equivalent
- Previous E-commerce experience would be preferred
- Effective communication skills (written and verbal), organizational and time management skills to prioritize orders and job tasks
- High level of concentration and focus required; problem-solving and troubleshooting skills
- Ability to take direction and follow verbal and written instructions with mínimal supervision
- Basic math skills; strong computer skills (SAP knowledge an asset) with the ability to utilize many different software platforms
- Ability to lift objects up to 50lbs

The company is located in Bolton, ON.

The company is an equal opportunity employer and is committed to accommodating applicants with disabilities throughout the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bolton, ON L7E 3B6: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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