Design / Sales Consultant
4 days ago
Company Description
EMCO Corporation was founded in London, Ontario in 1906. EMCO is one of Canada’s largest integrated distributors of products for the construction industry. EMCO offers products in the distinct categories of plumbing, waterworks, industrial and HVAC. We strive to satisfy the needs of our customers with a focused product assortment, transported and sold through an extensive network of 250 Profit Centers, distribution warehouses and showrooms across Canada.
**Job Description**:
Reporting to the Showroom Design and Sales Supervisor and/or Profit Centre Manager, the Showroom Design and Sales Consultant provides expert product selection assistance and design advice to our customers. The Showroom Design and Sales Consultant ensures the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing profit-sharing. To experience success in the position, the Showroom Design and Sales Consultant will:
- Represent the Profit Centre in a professional manner
- Uphold our core values and ethics with every interaction
- Be an effective teammate in the Profit Centre and support other areas of the business as needs arise
- Build strong customer relationships
- Know the products and services they are selling to each customer
- Be innovative and creative
- Willingness to continuously learn new products and develop selling skills
- Act in a safe manner, following all safety guidelines at the Profit Centre and at all customer locations including job sites
- Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
- Develop and build strong relationships with designers, home builders and architects to grow profitable sales
- Provide customers with quick reliable quotes and accurate delivery dates
- Meet or exceed monthly product specific sales and gross profit targets
- Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
- Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
- Maintain product literature to ensure most current information is available to customers
- Drive showroom sales through promotions and maintaining display materials
**Qualifications**:
- College and/or University degree required. Design, Architecture, or sales related degree an asset but not a mandate
- A minimum of 2 years of experience with customer service or sales; Kitchen or bathroom showroom sales preferred
- Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers’ needs and promote the value-added services
- Knowledge of kitchen and bath design trends
- Proficient in the use of Microsoft Office software
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Able to identify customer needs, provide solutions and close the sale
- Possess excellent project management skills
- Able to learn and operate the applicable software system used to process orders
- Intermediate math skills
Preferred Skills
- Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
- Experience using CRM- Salesforce and M3- ERP
Additional Information
About Our Team:
Here at EMCO, we offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. Please insert any additional information on your PC in this paragraph (team, culture etc.)
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way
In addition, we will offer you:
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and commission plan
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
- Multicultural place to work
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