Front Desk Agent

**Front Desk, Bailey’s Bay Resort**

This role provides customer service and front desk support to Bailey’s Bay. This position will require some evenings and weekends. This is a great opportunity for student with a potential for a summer coop position.

**What’s in it for you**:

- An exciting opportunity with a national company that is on the leading edge of the industry
- A chance to learn, and work in a unique and growing market, unlike any other
- A culture of collaboration. Likeminded individuals who celebrate each other’s success

**What people say about you**:
You are enthusiastic and helpful. You enjoy providing guests with the best possible vacation experience.

You have a professional demeanor and maintain a high-level of customer service at all times.

**ABOUT PARKBRIDGE**:
Given the rising costs of real estate, home ownership is quickly becoming out-of-reach for many

Canadians. Parkbridge is one of the few companies that offers a solution. We are Canada’s leading owner, operator and developer of residential and recreational land lease communities. Our business model offers our customers the advantages of home or cottage ownership without the expense of purchasing the land. This fills a gap in the real estate market between rental and freehold.

Being fully-owned by BCImc, one of Canada’s leading asset managers, and working closely with

QuadReal, we are stable and well-capitalized. Our current portfolio consists of almost 100 communities throughout Canada. We have a mandate for sizable growth within the coming years.

We boast a culture of collaboration and community, and we put our people first.

**Job requirements**:

- Greet and check-in/ process payments for our guests.
- Process reservations over the phone, online and in person.
- Detailed oriented and takes pride in ability to produce quality documents quickly and to company standards using templates.
- High level of sound and independent judgement, reasoning and discretion.
- Excellent problem solving, critical thinking and organizational skills.
- Conduct daily site inspections and investigate discrepancies.

**Skills & Abilities**:

- Proficient in Microsoft Office including Outlook, Excel and Word.
- Excellent time management and multitasking skills and the ability to prioritize tasks with mínimal supervision.
- Reliable transportation is essential.
- Weekend work required and must be flexible to work various day and evening shifts and potentially work full time hours depending on business requirements.

**Education and/or Experience**:

- High school diploma or general education degree (GED); or equivalent combination or education and experience.
- 1-2 years related customer service experience.
- Prior knowledge of the tourism/hospitality industry or campgrounds is an asset.

**APPLICATION INFORMATION**:
Please note that applicants must be able to successfully pass a pre-employment criminal and credit background check.

**Job Types**: Full-time, Part-time, Seasonal, Internship / Co-op

**Salary**: $16.00-$18.00 per hour

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Retention bonus

Ability to commute/relocate:

- Selwyn, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: One location

Expected start date: 2023-05-01