Dispatcher

2 days ago

Langley, Canada The Universal Group Full time

Are you a detail-oriented Dispatcher with a strong ability to communicate, collaborate, and problem solve? Are you passionate about providing caring and thorough customer service to your client group? Are you looking to be a part of a growing team and company?

The Universal Group has an exciting opportunity for a Dispatcher to join our Dispatch team. Reporting to the Operations Manager, the Dispatcher partners with the Dispatch group and internal clients to drive forward our purpose of providing Peace of Mind to our clients and our employees. We deliver on our purpose through our core values of being passionate, driven, and authentic.

**The Company**

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic signage & equipment supply, landscaping, temporary labour, and occupational health and safety. The Universal Group operates across British Columbia with operations in the Okanagan, Vancouver Island, and the Lower Mainland; and as of late 2021 we have operations in Ontario and Quebec..

With a growing employee base and through a number of strategic acquisitions, The Universal Group is expanding nationally making us the prominent player within the traffic control industry. As an employee of the Universal Group, we promise to provide that same peace of mind to you, as you contribute to our mission, demonstrate our core values and deliver best-in-class services.

**Who You Are**

Fueled by your passion and drive to achieve success, you bring a collaborative and consultative approach, and a keen ability to connect people, data and performance to drive the business forward.

Through your high level problem solving skills, and commitment to outstanding client service, you have developed a track record for understanding business interests, and building on opportunities to enhance business value through data analysis and interpretation.

**The Role**

As a Dispatcher, you will be primarily responsible for organizing dispatches of Traffic Control Plans for various job sites and working in compliance with all legal and safety requirements regarding the safe control of traffic and flagging personnel. Additionally, this position is responsible for administrative duties and any other tasks assigned by the Operations Manager to support the functions of Traffic Operations.

**What you will do**:

- Ensure clients are provided with the very best traffic control service to protect workers, the public and our Employees
- Investigate and analyze concerns from clients, public and Employees. Reports any incidents as required to the proper channels depending on the situation at hand
- Ensure traffic control capabilities to meet or exceed requirements for cost, quality, delivery, safety and responsiveness
- Accurately enter all requests for staffing at job sites into a computer-based program as required
- Check various Traffic Management Plan's and determines supply requirements for the job and reports to the Fleet/Warehouse Manager
- Track all requests for Employee leave and time off to ensure optimum levels of staff are available for job requirements
- Assist with Special Events and works closely with the Coordinator to ensure proper staff and equipment levels are available for the clients.
- Additional tasks as required

**Perks & Benefits**
- A large, growing company with room for promotion
- Extended healthcare benefits available after probation
- An RRSP matching plan
- Free coffee in office
- Parking on-site

**Qualifications**
- Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure
- Knowledge of Google Workspace Applications; Gmail, Docs, and Sheets
- Professional telephone skills and mannerisms
- Ability to multi-task and work under tight time constraints
- Dependability and available for flexible working hours
- Previous dispatching experience is considered an asset

**Why Universal Group?**

The Universal Group is rapidly growing as we are expanding our business across other Canadian provinces, this is an exciting opportunity to be a part of our growth. Our company is driven by an entrepreneurial spirit and you will be able to own your role. As an integral part of the Dispatch Team at The Universal Group, you will receive a competitive base salary as well as a comprehensive benefits package, and opportunities for further education and development.

The Universal Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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