Service Advisor

4 weeks ago

Kentville, Canada Bruce Automotive Group Full time

Bruce Mazda is looking for a Service Advisor to join their team As a Service Advisor, you will be responsible for managing the service process for our customers. You will greet customers, assess their automotive needs, provide advice on services, and ensure the smooth flow of work in the automotive service department. **This is a contract position that is expected to run for 18 months.**

**Responsibilities**:

- Greet customers and assess their automotive service needs
- Listen to customers and ask relevant questions to understand the issues with their vehicle
- Advise customers on recommended automotive services and repair options, including costs and timeframes
- Schedule automotive service appointments and follow up with customers as needed
- Communicate with the parts department and technicians to ensure timely completion of repairs
- Provide customers with regular updates on the status of their vehicles
- Maintain accurate records of automotive services provided and ensure proper documentation is completed
- Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner
- Stay up-to-date on automotive products, services, and industry trends

Qualifications:

- 2+ years of experience in a customer service or sales role, automotive experience considered an asset
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficient in computer and data entry skills
- Ability to work full-time hours, including weekends
- Valid driver's license and acceptable driving record

Our Offer:
At Bruce Auto Group, you will join a team of thinkers, doers, and innovators who have experience working in a dealership or have a passion for the industry. You will also work with a team that shares the same values of being collaborative, passionate, trusting, respectful, innovative and accountable. We offer a competitive benefits package that includes paid personal days off, a health & dental plan, a health spending account, discounts on products and services, career progression opportunities, discounts at major retail outlets, and a fun and engaging work environment

If you have a passion for the automotive industry and enjoy helping customers, then this is an excellent opportunity to join our team as an Automotive Service Advisor

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