Manager, Client Services

4 weeks ago

Richmond, Canada WorkSafeBC Full time

Job requisition number

037659

Job location

Richmond

Full-time / part-time

Full-time

Posting period

From 01/18/2023 to 01/31/2023

Overview

Do you have experience leading multi-disciplinary teams with a passion to make a difference in the recovery and return to work of persons injured in the course of their employment? Are you agile and thrive in a dynamic environment that is growing and evolving? If so, please consider joining our team in Return to Work Services.

As a **Manager, Client Services**, you’ll be responsible for managing operations within the department and for leading interdisciplinary claims management teams focused on the rehabilitation and return-to-work of persons injured in the course of their employment. You’ll be responsible for ensuring departmental and organizational goals and key performance indicators are met, promoting and fostering continuing quality improvements and innovation, and creating a supportive work environment with open communication and team work.

In this role of **Manager, Client Services**, your work will be aligned with our core values - service, integrity, accountability, partnership, and innovation. Your role will bring these values to life every day through your respectful, caring, knowledgeable, understandable, and responsive character.

**How you’ll make a difference**:You’ll provide compassionate, supportive service to people injured at work.

**Where you’ll work**

At WorkSafeBC, we offer a **hybrid work model** that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you’ll work primarily from your B.C. home and occasionally attend one of offices in the Lower Mainland.

What you'll do

**As a Manager, Client Services you will**:

- Manage daily operations, including leading and participating in the planning, implementation, and administration of all work activities
- Lead and motivate teams in providing excellent customer service
- Assign work to the team to maintain optimum service levels
- Provide leadership, advice, guidance, and direction on policies, business plans, and operational matters
- Manage and administer the annual operating budget
- Hire and orient employees, set performance goals and mentor and coach employees in achieving performance targets and career development
- Foster a constructive labour relations environment within the department by dealing proactively with issues
- Act as an ambassador for WorkSafeBC to the community with respect to divisional services
- On occasion, travel throughout the province

Is this a good fit for you?

**We’re looking for someone who can**:

- Take initiative; be self-aware with a desire for continuous personal and professional development and growth
- Be nimble and energized by change, and find new and innovative ways to deliver outstanding quality service to external and/or internal clients
- Lead by example, resolve conflict, and accept responsibility for your actions and actions of those you guide, creating an environment that motivates, promotes trust, encourages and supports your team, enabling them to fully contribute and reach their potential
- Listen to understand, facilitate meetings and conversations to influence and persuade others, clearly articulate ideas, and confidently present and summarize information that is appropriate to the intended audience
- Work effectively and establish respectful, productive working relationships with a variety of individuals from diverse backgrounds
- Make decisions, proactively identify problems, gather and analyze relevant information, and use good judgement in resolving issues and determining a course of action

**Your experience and educational background**:

- A post-secondary degree - A degree in a health-related field is an asset
- A minimum of five years of related experience in a leadership role
- Knowledge of the Workers Compensation Act and claims adjudication experience is an asset

We’ll consider an equivalent combination of education and experience.

**Important to know**

Before we can finalize any offer of employment, you must:

- Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.
- Confirm you’re legally entitled to work in Canada

WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy (the “Policy”) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

**Who we are**

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-relate

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