Technical Support Agent

2 months ago


SaintLaurent, Canada Clara Shades Full time

Based in Montreal, Clara Shades operates a brand-new, state of the art shade assembly and testing facility. Here, our team of engineers, designers, and technicians work hard to innovate, and we are constantly pushing the envelope to create smarter, more beautiful shade solutions.

Our company is seeking a highly motivated Tech support representative to join our team. The Tech support representative will be responsible for providing exceptional customer service to our dealer network. This individual must possess excellent communication and problem-solving skills, be highly organized, and able to multitask effectively.

**Key Responsibilities**:
Follow instructions for troubleshoot with dealer.

Resolve dealer issues, working to achieve a positive outcome for both the dealers and the company.

Maintain accurate and detailed records of customer interactions, comments, and complaints.

Process return orders (RMA), and exchanges.

Provide technical support to dealers.

Collaborate with other departments to ensure customer needs are met.

Continuously identify opportunities to improve the customer experience and suggest solutions.

**Qualifications**

Excellent verbal and written communication skills in English and French (asset).

Strong problem-solving abilities.

Ability to multitask and manage time effectively.

Ability to work under pressure and in a fast-paced environment.

Strong attention to detail and accuracy.

Past experience in Tech support or Customer service preferred.

**Training provided & Opportunity to grow rapidly within a fast-paced growing company**

**Job Types**: Full-time, Permanent, Casual

**Salary**: From $20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



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