Life Skills Support Worker

3 months ago

Winnipeg, Canada IRCOM (Immigrant & Refugee Community Organization of Manitoba) Full time

**LIFE SKILLS SUPPORT WORKER**

**Full Time (37.5 hours/week), Term Position**

**October 2024**

**WHAT IRCOM OFFERS**:

- A warm, fun and supportive work community
- An incredibly diverse workplace that is committed to staff wellness and inclusion
- A staff team that is passionate, committed and unified in supporting settlement of newcomer families
- An inner-city organization committed to Truth and Reconciliation
- A family-friendly organization
- A place where you can make a difference and feel the rewards of your work on a daily basis

**CANDIDATE PROFILE**: The Life Skills Support Worker is an individual who integrates and balances:

- initiative and motivation, a self-starter
- resourcefulness and ability to meet challenges of supporting diverse families
- strong communication and interpersonal skills, capable of relating cross-culturally
- knowledge of organization and community resources
- commitment to IRCOM’s mission and demonstration of our values

**POSITION PURPOSE AND SUMMARY**

Guided by the vision, mission and values of the Immigrant and Refugee Community Organization of Manitoba Inc., the Life Skills Support Worker (LSSW) provides adapted support to IRCOM tenant families and instill confidence in their settlement journey and fully participate in Canadian life by providing in home support and community connections.

With the supervision and support of the Community Resource Program (CRP) Manager, the Life Skills Support Worker is responsible for the following:
**DUTIES AND RESPONSIBILITIES**

**Home visits (50%)**
- Conduct Life Skills needs assessment, referrals and follow ups
- Orient new families through Essential Life Skills Training
- Receive referrals and follow up with tasks arising from initial goal setting, needs assessments, regular home visits, or monthly suite inspections carried out by other CRP and Tenancies staff
- Develop relationships with newcomer families and build trust
- Seek out additional supports for families as required, internally and externally
- Provide training to families on proper cleaning, use of cleaning supplies, storage of groceries, cleaning of appliances and conveniences
- Observe and supervise families to demonstrate they can adequately take care of their apartment
- Provide training and observe families’ preparation for monthly pest control treatments
- Orient families to surrounding area through Neighbourhood Orientation

**Community Connections (35%)**
- Support families in cooperation with other programs at IRCOM, such as Volunteer Program, Housing, Asset & Capacity Building Program and the Newcomer Literacy Initiative.
- Provide interpretation and/or translation if applicable/as needed
- Work with CRP staff to ensure adequate, timely and quality response to tenants’ questions and needs on an ongoing basis
- Support other CRP programs, such as workshops, parenting programs and other events
- Learn about community resources to ensure appropriate and timely external referrals

**Reporting and Records Management (10%)**
- Create, update and monitor client files and digital records and folders for record management
- Perform accurate and timely CARMIS data entry and reporting
- Compile program summary of activities for internal and external reports
- Submit monthly narrative reports to Community Resource Program Manager, as well as any other relevant reporting related to the position

**Team and Inter-departmental Support (5%)**
- Participate in Community Resource Program planning and team meetings
- Attend IRCOM staff meeting and other joint program meetings
- Adhere to all IRCOM policies, procedures and guidelines
- Develop and maintain updated resource/info sheets of relevant services
- Maintain open communication with all IRCOM staff, partners and community members
- Other tasks as assigned by Community Resource Program Manager

**REQUIRED QUALIFICATIONS**:

- High School graduate and/or some post-secondary education
- Experience working with immigrants and refugees
- Knowledge or awareness of the immigrant and refugee experience desired
- Ability to clearly explain and model instructions to others
- Willingness to work in clients’ apartments
- Firm commitment to an asset-based empowerment approach and to advocacy for the best services and rights for newcomers to Canada
- High level of interpersonal and cross-cultural communication skills
- Strong organizational skills and the ability to prioritize tasks
- Understanding of confidentiality and boundaries in a community setting
- Clear Criminal Record Check and Child Abuse Registry Check, upon hiring
- International education/experience is recognized and valued
- Fluency in languages in common with IRCOM tenants is desired
- First Aid, CPR and Non-Violent Crisis Intervention is an asset
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**DESIRED QUALIFICATIONS**:

- First Aid training
- Experience working with refugee and/or immigrant communities
- Fluency in additional languages

**Work Location and Schedule**:The Life Skil

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