Bench Technician

**About SciCan**

SciCan provides a complete range of infection control solutions for dentists, ophthalmologists and medical clinics in dozens of countries around the world. Much of what we design, build, distribute and maintain is focused on efficiently washing, disinfecting and sterilizing dental and medical instruments.

In the dental industry, we’re known as the maker of the STATIM Cassette Autoclave®. It’s the fastest cassette autoclave out there. But we offer more than just technology, and more than just dental.

Working with industry professionals and regulators, we provide the dental, ophthalmology, and endoscopy markets with the most innovative and effective products available. Our global network of infection control experts develop real-world solutions based on our big-picture understanding of how good design, effective work flow, and sound ergonomics make for better and safer patient care.

From the largest multi-office practice to the smallest clinic, SciCan products are used to carefully and efficiently clean, disinfect and sterilize instruments to fight the spread of diseases like hepatitis B, hepatitis C, and HIV.

**What SciCan offers its Employees**
- A clean and safe working environment
- Diverse and Inclusive environment
- Promotion of work-life balance
- Casual business dress
- Work flexibility schedule where the position allows for it
- Work from home where the position allows it
- Employee discounts program offerings
- Competitive Compensation
- Benefits: Employer paid health and dental insurance, Employee Assistance program, Employer paid pension contributions
- Career Development & Tuition reimbursement
- Onsite subsidized Cafeteria serving hot lunches
- Easy access to public transit
- Employee Referral Program
- Wellness Initiative programs
- Employee Appreciation Social Events
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- Student Co-op/Internship program
- Growing and yet a family oriented enviornment
- And much more

**Job Summary**:
The successful applicant will report to the Technical Service Manager in Toronto to provide technical support to the users of COLTENE SciCan’s products as well as to COLTENE SciCan’s dealers/distributors.

**Core Competencies**:

- Customer Focus
- Time Management
- Development and Continuous Learning
- Problem Solving
- Accountability and Dependability
- Research and Analysis
- Decision Making and Judgement
- Ethics and Integrity
- Planning and Organizing
- Coaching and Mentoring
- Communication
- Energy and Stress
- Team Work

**Job Duties & Responsibilities**:

- Troubleshoot, Repair, Install and maintain all SciCan equipment in accordance with the assignments of the Technical Service Manager
- Be willing to learn new products and cross train effectively within the department
- Build strong relationships with SciCan’s customers, to address their concerns with the TSM and to help resolve conflict
- Document the service provided, including, unit cycles, serial numbers, cycle faults, defects, corrective measures taken, spare parts used, in SciCan’s Management Information System
- Provide telephone support to the distributors and end users of SciCan’s products
- Comply with SciCan’s safety policies and hospitals’ safety policies if on their premises
- Thoroughly study all product materials, including Operator’s and Service Manuals, bulletins, department SOP’s, etc and adhere to them when performing service on SciCan’s products
- Report technical issues and provide input into their resolution
- Attend technical and other training sessions at SciCan and at Suppliers’ premises
- Comply with SciCan’s policies and procedures

**Requirements**:

- Electronics / Mechanical background
- Minimum 5 years of related work experience in a technical service setting
- Strong oral and written communication skills
- Experience in troubleshooting via the use of the telephone
- Ability to read schematics and technical drawings
- Ability to work well in a team setting and to build both internal and external relationships
- A high attention to detail and a commitment to accuracy
- Computer literacy including Microsoft Office
- Experience in the use of all associated test equipment, including multimeters
- Soldering skills
- Valid driver’s license & to perform physical work/lifting
- Ability to travel as necessary for training and field service calls
- Fluency in French, Spanish or Japanese language is an asset
- CET technical certificate is an asset
- Ability to multitask and complete work within given time parameters

**Submitting Applications**:
SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting acc