Field Ambassador, Municipal

5 months ago

Toronto, Canada R.V. Anderson Associates Limited Full time

Your difference is the difference

Do you love to develop and share great ideas? Do you believe your insights can drive people forward? Do you appreciate working with others and building on mutual successes? Perfect. We do, too.

As an employee-owned company, we foster a culture where our people can thrive - and by thrive, we mean a place where you can share your ingenuity, express your difference, and grow in your very own way. Whatever your area, no matter your grade, your unique skills and perspective will help drive change from operations to the C-suite, across a wide of range of projects and channels.

Are you ready to build a future that’s uniquely yours? Join our award-winning team and make a difference that defines you.

The Toronto office is looking for a dynamic communicator with excellent people skills to fulfill a Field Ambassador role in a full-time position.

**Duties**:

- Serving as an accessible public information liaison with the general public, residents, and business owners to register inquiries or claims.
- Conduct periodic site visits and work closely with residents, businesses, and construction teams to help with the early identification and resolution of issues.
- Develop professional rapport with construction teams, residents and business owners.
- Assist Site Representatives and Contract Administrators with coordination of temporary water shut-offs, temporary lane closures, etc.
- Prepare and distribute public notices and construction updates.
- Maintain a log to track and follow up with all questions and complaints and facilitate the resolution of these issues.
- Attend meetings and prepare minutes.
- Other duties as required where appropriate for the position.

**Qualifications**:

- Minimum 3-5 years’ experience in customer service or public relations.
- Knowledge in construction of Municipal and/or Transportation infrastructure projects is an asset but not required.
- Excellent interpersonal skills with a high level of problem-solving capabilities.
- Superior English communication skills both oral and written.
- Demonstrated experience in conflict management and negotiation is an asset.
- Strong computer skills and proficient with Microsoft Office suite.

Your better starts here

We don’t settle for less, and neither should you. As it happens, offering great benefits to our people is entirely possible: the numbers work out. Happy teams mean happy clients. It’s just that simple. From recruitment to flexibility, learning to leadership, wellness to inclusion, we give our people the tools they need to outperform in their careers and build lasting connections with our clients, our culture, and each other.
- Competitive compensation packages and performance-based bonuses
- Health, paramedical, vision, and dental coverage
- A flexible vacation policy that lets you determine your time off based on your other responsibilities and needs
- Top-up plans for new and expecting parents
- Firm-paid holidays, summer and winter breaks, and other leaves of absence that cover everything from extra family time, jury duty, or even completing a degree
- RVA Group Pension Plan with match
- Global Travel Assist Program that provides emergency out-of-country medical protection for you and your eligible family members on personal and business trips
- Access to a variety of free services (e.g., employee and family assistance programs, nutrition advice, caregiver support) and employee discounts (e.g., sports and entertainment tickets, major brands, insurance plans)
- Flexible and alternative work arrangements around core hours, including telecommuting and work-from-home options

**Diversity, Inclusion, and Accommodations**:
At RVA, we are committed to fostering a workforce that reflects the diversity of the communities in which we operate. RVA is an Equal Opportunity Employer that considers applicants without regard to age, race, colour, national origin, citizenship, sex, sexual orientation, religion, creed, marital status, disability, or any other protected status. If you require any special accommodations, please advise Human Resources. Any information received relating to accommodations will be treated as confidential.

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