Parts Lead Hand

2 weeks ago

Regina, Canada Inland Truck & Equipment Full time

**DRIVE YOUR CAREER WITH INLAND**

Inland Truck & Equipment is an industry leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future

This position is located at our sales and service dealership in Regina, SK.

**THE OPPORTUNITY**

The Parts Lead Hand will be responsible for the overall sales performance, the customer service level, and the development of the parts counter staff. The Parts Lead Hand will be looked upon for recommendations involving overall parts department efficiencies and improvements. Other responsibilities include working alongside the front parts counter staff fulfilling customer orders.

Additionally, the Parts Lead Hand will help monitor inventory, order parts, make recommendations to the Parts Manager, and work effectively with all dealership staff to ensure the highest level of customer service is provided to all customers at the dealership.

**YOUR RESPONSIBILITIES**
- Works with the Parts Manager to establish sales objectives for the parts counter staff
- Ensures customer satisfaction by maintaining and developing exceptional customer service levels from the parts counter staff
- Sets realistic telemarketing sales call goals and works with the counter staff to accomplish them
- Ensures that the parts counter staff understands their duties and responsibilities
- Leads by example by displaying professional and ethical conduct at all times
- Coaches parts counter staff as needed
- Works effectively with the shipping and receiving department to ensure timely and accurate delivery
- Encourages aggressive marketing by all parts department employees
- Keeps abreast of all new products and updates; and continually upgrades training
- Safeguards company equipment at all times
- Assists when required in the shipping and receiving of parts and in the maintenance of stock levels
- Assists Product Support Representatives in fulfilling customers’ requirements
- Updates parts related information on a regular basis and maintains files as required

**WHAT WE LOOK FOR**
- High school diploma or general education degree (GED) essential
- At least 5 years of experience working in a commercial truck parts department
- Lead level counterperson ability
- Forklift Certification or ability to operate a forklift
- Strong communication skills
- Excellent customer relations skills
- Accountability and dependability
- Must be able to lift a minimum of 25 kgs or 50 pounds

**CANADA BENEFIT PACKAGE**

Our employees receive a generous benefits package including:

- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities
- Annual boot allowance

Keywords: parts counterperson, parts supervisor, parts journeyperson, truck parts, heavy truck parts

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