Cafe Supervisor

Oshawa House Café Supervisor is part of a dynamic management team that has a foundation of inspirational leadership and passion for excellence. Driving the business forward while overseeing a wide range of activities from day to day operations, staff training and guest engagement, the Oshawa House Café Supervisor isultimately responsible for leading the Oshawa House Café’s daily success while upholding our brand image and values.

The Supervisor is also responsible for ensuring that the business consistently delivers high-quality food products. The Supervisor must set the exemplary standard of guest satisfaction for their staff by role modelling the expectations set for them by the brand model.

Oshawa House Café Supervisor Key Roles:

- Be enthusiastic, energetic and demonstrate a genuine positive demeanor throughout the shift while motivating and leading the team
- Deliver superior food service while maximizing guest satisfaction
- Manage and oversee the service operations through action with presence on the floor and support the staff through the service periods
- Service standards and training with focus on Guest experience standards
- Assistance with recruiting people and ongoing service training
- Daily Fiscal reporting; sales and labour
- Management of inventory; including ordering, receiving and cost reporting

Competencies:

- Proactive Planning: manage and maintain appropriate inventory levels of food and operational supplies to execute the menu.
- Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees.
- Time Management: effectively manages time to achieve business goals while satisfying the guest service needs.
- Communication: Provides clean, open, and consistent communication with the guests and staff. Actively listens and receives feedback.
- Problem solving: Responsive, calm, creative and flexible to ensure operations continue to run smoothly in the face of the unexpected.
- Consistency: Approachable by both employees and guests. Actions and reactions are consistent to create a safe and comfortable environment.
- Organization: can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness.

Oshawa House Café Supervisor Detailed Responsibilities:

- Actively managing a position during service periods while supporting staff where required
- Contact with hourly staff members to assess and positively impact morale and culture while also assessing skill and operational effectiveness
- In house expert on food and beverage programs
- Daily review and reporting of sales and labour; actuals vs projections
- End of day reporting on reconciliation of cash, floats, and payments. Report to superiors
- End of day reporting on voids, discounts, and promos with full explanation of any large spends or anomalies
- Follow-up on all guest complaints
- Liaison with product suppliers on product availability and quality
- Maintain supplier relations, orders, and daily invoicing
- Hands on training with all Oshawa House Café staff
- Monitors Oshawa House Café systems and procedures and leads by example through execution of operational tools
- Provides insight to management/owners during operations review
- Assists with performance adjustment meeting with ‘under-performing’ staff
- Oversees staff product knowledgeand provides ongoing coaching and training
- Manages inventories; completes weekly inventory counts, inventory orders and production schedules
- Reports weekly waste and product loss to management
- Contributes and assists with weekly schedule planning
- Reviews weekly sales and labour budget targets and can proactively adjust operation standards
- Creates and manages staff adherence to weekly cleaning schedules

Education and Job Requirements:

- Minimum of 3 years experience in a quick-service environment
- Minimum 1-year experience at the supervisor or management level
- Experience in a new restaurant opening considered an asset
- Proficient computer skills including but not limited to: POS, inventory software, excel and word
- Food Safety Course and W.H.M.I.S.
- Ability to work flexible hours including mornings, days, evenings, nights, weekends, and holidays based on business needs

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Restaurant management: 1 year (preferred)

Licence/Certification:

- Food Handler Certification (preferred)