Associate Ombud

Are you looking for a role that will challenge you? If you answered yes, our Chalk River location is looking for an Associate Ombuds to work with individuals, organizations, and leadership to help resolve concerns and facilitate improvements in the workplace. Can you see yourself supporting the setting and monitoring of the objectives and standards, the integrity of the Ombuds Service, interpreting statistics through the case management database, and supporting initiatives (such as Strategic Planning)? Does the idea of supporting the CNL workforce in carrying out their responsibilities safely, productively, and without distraction by serving as an independent, confidential, neutral, and informal resource to help the CNL workforce identifying, addressing, and resolving individual, group, and systemic concerns, without fear of reprisal, appeal to you? If you answered yes, then this may be the job for you

**What will you be doing**
- Supporting the setting and monitoring of the Ombuds Service objectives and standards, the integrity of the Ombuds Service, including interpretation of statistics, initiatives such as strategic planning, and development and communication of policies
- Providing advice and guidance on the current and future directions and objectives to ensure that the Ombuds Service is responsive to issues relevant to CNL.

Supporting the strategic vision and its related internal processes to ensure these meet the needs of the Ombuds Service.
Supporting formulating plans, objectives and priorities in line with the vision and objectives for the Ombuds Service.
- Providing advice and guidance in the identification of complaint related trends and systemic issues for informal inquiries, as well as in the formulation of reports and recommendations which have both a singular and broader impact.

Supporting the identification and analysis of complaint trends; supports the conceptualization and implementation of strategies that effectively responds to them.
- May be called upon to represents the Ombuds in internal communications, effectively communicating with stakeholders to ensure that these are understood.

Represents the Ombuds in high-level discussions with senior management officials and other stakeholders to ensure cooperation and coordination of efforts to resolve complaints as well as systemic issues while maintaining a solid understanding of the issues pertain complaints or systemic issues, so that the Ombuds Service can respond appropriately and effectively.
Exercising authority as delegated by the Ombuds, including identifying and managing critical issues
- Supporting liaisons with other offices and functions at CNL to facilitate the development of common approaches and to identify issues of common interest.
- Supporting strategizing and participating in the development of communication products and programs including those aimed at highlighting the Ombuds Service and publicizing the outcomes of informal assessments and systemic inquires, which may involve the use of social media and is recognized as an official spokesperson
- Supporting the production and publication of the Ombuds Service Annual Report, informal reports to management and providing direct advice and guidance to the Ombuds on the production, publication and overall content of all public reports issued
- Must evaluate and adjust priorities to meet unpredictable and unplanned requirements and must harmonize work by constantly exchanging information with the Ombudsperson.
- Providing effective program delivery in accordance with the goals and values of the Ombuds Service while honouring administrative fairness and natural justice.

Handling and managing complaints at all stages through intake, early resolution, as well as complex, own-motion and systemic inquiries.
- Conceiving of ways and means to continually improve how services are delivered and provides recommendations for innovative, new and improved programs for the provision of services to CNL including the management of complaints, assessments and inquiries. Identifies critical or high profile, sensitive issues and gaps in service, as well as opportunities for improvement. Elaborates and supports the implementation of corresponding initiatives to respond to complex problems and to continue to modernize and improve the overall level of service delivered
- Performing their duties without impacting or affecting the already defined collective agreement terms or established terms of employment.
- Working with groups/teams as an independent facilitator to address workplace challenges and to strengthen collaboration, engagement, and accountability as requested. May request support from appropriately qualified staff within CNL
- Striving for impartiality, fairness, and objectivity, and confidentiality in the treatment of people and consideration of issues
- Advocating for fair and equitably administered processes, but not an advocate for any individual within CNL

**What we are l