Rehabilitation Case Manager Ii

2 weeks ago

Vancouver, Canada The Co-operators Full time

**Position Overview**:
**Company**:CLIC

**Number of Positions**: 1

**Language**: Bilingualism in English and French is an asset.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operators values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

This position independently manages short-term and long-term disability claim rehabilitation files that are complex in nature. This involves meeting in person/virtually with claimants, employers, third party treatment providers and physicians in assessing disability claims for rehabilitation potential and developing rehabilitation plans, including determining appropriate interventions required to reduce claim durations. This position also determines the cost/ benefit of rehabilitation interventions and authorizes intervention programs.

**How you will create impact**:

- Requesting medical information, arrange assessments with other professional consultations to assist with developing rehab plans.
- Triaging claims to assess rehabilitation potential and to assist in the development and management of case management plans.
- Communicating with claimants, employers and physicians regularly by telephone or in person to address issues and implement treatment plans.
- Regularly updating disability case mangers on rehabilitation activities, anticipated durations and any potential concerns.
- Establishing a rapport with employers and treatment providers for purposes of accommodation and reduced fees for treatment.
- Supporting claimants, physicians, treatment providers and employers to facilitate rehabilitation interventions.
- Contracting vendors for long-distance claimants (including directing activities, reviewing reports, and monitoring tasks/expenses).
- Maintaining complete documentation of phone conversations, management plans, medical reviews, Disability Claims Manager discussions, return to work sheets, etc. for all files.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- You have 2-5 years related experience in rehabilitation case management or consulting experience.
- Post-secondary diploma in Nursing, Psychology, Kinesiology, Occupational Therapy, Rehabilitation, Physical Therapy or a related discipline is an asset.
- Having or willing to work towards the Registered Rehabilitation Professional (RRP), Rehabilitation Counselor Certification (CCRC), Certified Rehabilitation Counsellor (CRC), Certified Vocational Rehabilitation Professional (CVRP), Canadian Disability Management Professional (CCVE), Canadian Disability Management Professional (CDMP) or other related designations are an asset.

**What you need to know**:

- Strict confidentiality with respect to client’s medical history, financial status and other personal information.
- This role involves direct contact with clients and/or service providers in their environment.
- You will work on a virtual team or remotely, a high degree of autonomy is required.

**What’s in it for you?**:

- Training and development opportunities to grow your career with one of Canada’s Best Employers.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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