Information Services Representative

3 weeks ago

Prince George, Canada College of New Caledonia Full time

EXISTING CNC CUPE Employees:
Employment Status Full Time Employment Type Leave Replacement Job Summary Specific Duties

This position plays a key role in supporting effective and timely communication within the College and to external clients. This position reinforces the College’s values and vision by consistently demonstrating a caring, courteous and customer service oriented attitude and approach in all interactions with students, the public and other employees.
- Identify, collect and distribute College information for communication to internal and external clients.
- Answer in-coming telephone calls, provide general information, and direct/transfer calls to the appropriate offices and individuals.
- Answer general knowledge questions of CNC processes, events and activities.
- Processes and distributes all incoming Office of the Registrar mail.
- Lead person for Ministry of Justice Criminal Records Check process. Involves creating access codes, receiving confirmation and distribution of results to appropriate CNC personnel.
- Responsible for scanning and linking of all documents kept within the electronic student file in accordance with Perceptive Content processes.
- Preparation of student requested “Verification of Enrollment” letters for various funding or other agencies.
- Obtain updated records of personnel and department changes and College activities for all CNC campuses.
- Remain at switchboard position to monitor phones during emergencies and evacuations as per college policy.
- Train backup personnel on switchboard functions.
- Perform general duties including compiling acceptance packages, filing, photocopying, data entry, etc.
- Update and data enter into electronic student database personal information, admission and program requirements such as test results, transcript information, certificates, criminal record checks, etc.
- Maintain positive working relationship with various College departments and regions.
- You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
- You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
- Complete other duties as assigned.

Skills & Qualifications
- Minimum one years’ post-secondary education in Communications, Applied Business Technology, or an equivalent combination of education and experience.
- Minimum two years of related work experience, preferably in dealing with the public in an educational setting.
- Excellent interpersonal and communication skills.
- Excellent word processing, spreadsheet and data entry skills.
- Ability to quickly learn and retain a large body of general College information, including activities, functions, personnel, rules, policies, regulation, procedures, etc.
- Ability to work with constant interruptions and to maintain attention to detail.
- Ability to prioritize workload and complete multiple tasks manner in a fast-paced environment.
- Ability to make simple arithmetic computations and tabulations correctly.
- Ability to compose routine and non-routine correspondence.
- Ability to handle difficult customers appropriately.
- Ability to handle emergency telephone calls and situations.
- Ability to maintain confidentiality and privacy requirements.
- Minimum typing speed of 30 words per minute with 90% accuracy.
- Data entry keyboarding skills (alpha/numeric) of 90 key strokes per minute.
- Reliable, punctual with strong organizational skills.

Band F Grade NA Salary $59,103 per year Location Prince George CNC Campus Prince George Province BC Country Canada Department Office of the Registrar

Posting Detail Information

**Posting Number**
- 23-265SP**Employee Group**
- Operational**Desired Start Date**
- 02/05/2024**Position end date (if temporary or seasonal)**
- 07/15/2024**Additional Appointment Details**

**Number of Hours per week**
- 35**Posting Competition Status**
- Accepting Applications**Open Date**
- 01/24/2024**Screening/Close Date**
- 02/02/2024**Remain Open Until Filled**
- Yes**Special Instruction/Details to Applicant

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