Bilingual Customer Service Specialist English
3 weeks ago
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary: PayPal Hyperwallet provides companies with a simple way to pay business partners globally. Through a single, streamlined solution, organizations can rely on our global solution to ensure that their transactions happen per the unique needs of their business. Our customer operations team is offering opportunities for smart, experienced, customer-focused ninjas. If service is your passion and you share our values for diversity, creativity, and equal opportunity, we’d love to hear from you. Pay the Planet At PayPal Hyperwallet, we LOVE our customers, and are looking for bright, talented individuals who are as passionate about the success of our customers as we are.
**Job Description**:
**Your way to impact**:
Your impact will be assisting Hyperwallet customers and helping resolve their inquiries. Equipped with comprehensive training, the latest in modern communication and technology tools, and the support of a fantastic team, you will provide customers with the support and answers they need to ensure success.
**Your day to day**:
Ensuring customer success puts you on the front line for engaging with companies and their business partners. Customers will look to you to understand their needs, explore the challenges they are facing, work to resolve these issues both with the customers are across the organization.
**Responsibilities**:
**Engage**:
**Explore**:
- Research client inquiries, accurately interpret transaction activity, and work to resolve concerns impacting their business.
**Resolve**:
- Liaison with other departments within the organization to resolve complex customer inquiries.
**Connect**:
- Assist with risk management and transaction trace requests.
**Keys to Success**:
- Friendly, professional, and outgoing
- Passion for detail and efficiency
- Desire to learn new tasks & systems
- Affinity for problem solving
- Ability to work both independently and collaborate as part of the team
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
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