Hydro Collections Clerk

Job Details

**Open Date**
- Aug 17 2023 - 12:29:00 PM**Close Date**
- Sep 07 2023 - 11:59:00 PM**Position Title**
- Hydro Collections Clerk**Posting Type**
- All**Posting Status**
- Active**Position Length**
- Full Time**Department Group**
- Finance and Regulatory - Hydro**Hours per Week**
- 40**Department**
- Finance**Openings**
- 1**Education**
- Post Secondary Education**Experience**
- 2 years**Location**
- Customer Service Centre**Competition**
- HR 50.23**Salary Range**
- $28.19 - $32.97**Description**:
**Hydro Collections Clerk**:
**Department**: Finance and Regulatory

**Division**:Hydro

**Group**:Employee

**Reports To**:Finance and Regulatory Affairs Manager

**Grade**: 7

**Last Update**:July 2023

**Summary of Position**

This position is responsible for efficiently handling the hydro customer service activities and maintaining collections and payment/cash management operations as well as assisting with billing support.

***Qualifications**
- Community College graduate
- 2 years related work experience within the deregulated electricity market in Ontario is preferred.
- Understanding of deregulated electricity market.
- Excellent customer service skills and ability to deal with irate customers.
- Effective planning, organizational, time management, analytical reasoning and problem solving skills.
- Ability to enter data accurately and review calculations to correct errors.
- Strong mathematical and computer skills with experience using Microsoft Office, Excel, Outlook and Internet
- Good oral and written communication skills.
- Knowledge of basic accounting
- Understanding of financial implications of business transactions.
- Ability to work independently.
- Ability to multi task.
- Ability to exercise discretion and tact and to maintain a high degree of confidentiality.

**Responsibilities**
- Escalation calls contact for collections, billing and payment inquiries, adhering to OEB disconnections regulations
- Processes and handles NSF charges, electronic cash receipts and updates customer utility accounts.
- Reviews and posts all cash receipts in billing system.
- Handles pre-authorized payments processing.
- Handles billing adjustments and interest reviews.
- Handles and updates first and final billing.
- Troubleshoots complex billing explanations.
- Handles credit checks and deals with Collections Agency as required.
- Verifies daily cash receipts and prepares/creates daily export and import files including, tax, utility, and Town payments processed through Payment Manager, to be imported into sub systems Diamond, CIS and Great Plains.
- Prepares and handles daily deposits.
- Prepares spreadsheets, forms, notices and other correspondence documents as required.
- Researches and responds to financial inquiries from Finance and other departments as required.
- Assists with developing departmental procedures and staff training as required.
- Acts as a customer solutions provider (provides accurate, timely solutions to customer questions, concerns or complaints, followed by communication and/or documentation).
- Adheres to all policies and procedures for the Town and County of Oxford Water.
- Attends staff meetings and staff training as required.
- Cooperate and participate in internal and external audits and continuous improvement initiatives when requested.
- Print and stuff customer bills for delivery monthly.
- Liaise with other Town departments.
- Performs other duties as required by changes to business processes or legislation and other duties as assigned by manager.