Supervisor, Food

5 months ago

Halifax, Canada THE BARRINGTON HOTEL Full time

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, and Hilton.

Reporting to the Manager of Food and Beverage Services, the Supervisor is responsible for assisting in the management of a hotel restaurant and bar as well as the Banquet department. The Food & Beverage departmental objective is to achieve revenue, profit, and customer satisfaction goals.

**What Your Competencies Are**:

- **Exceptional Customer Service**: Exemplifies outstanding customer service and possesses exceptional communication skills. Consistently finding opportunities to enhance efficiency and elevate the customer and associate experience
- **Strong Interpersonal Skills**:Builds solid working relationships with associates based on mutual respect and utilizes training and development to establish a successful team.
- **Adaptable Multitasker**:Adaptable to changing situations. Thrives in a fast-paced environment, remains composed under pressure, embraces variety, and is comfortable with prioritization.
- **Detailed Oriented and Precise**: Exemplifies a strong attention to detail even when handling large amounts of data and numerous tasks.

**What You Will Do**:

- **Oversee Shift Operations**:

- Greet and seat guests; assist with service and/or bussing as necessary to ensure superior guest satisfaction.
- Maintain warm, hospitable guest relations in all guest contacts.
- Follow through on guest requests and/or complaints
- Monitor schedule daily ensuring staffing levels are maintained and are consistent with business levels
- Assist with scheduling as well as completion and balancing of payroll.
- Understand key financial data as required for budgeting and forecasting.
- Ensure financial reporting is accurate including billing and payroll
- Prepare and review orders and complete monthly food and beverage inventories.
- Assist in the operation of the POS system, including inputting and changing menu items.
- Ensure superior cleanliness and quality is maintained in the outlet
- **Participate in the development of merchandising and marketing of all food & beverage services**
- Meet or exceed budgeted goals in sales and profit margins of food and beverage department.
- Relay suggestions and feedback about menu items to the manager
- Liaise closely with the culinary team
- **Promote team growth and development**:

- Assist with the recruitment, selection, training and development of outlet team members to ensure high standards are maintained
- Participate in the onboarding and training process for new associates
- Maintain and monitor standard of punctuality, uniform presentation and personal hygiene
- Provide and support a fun, up-beat yet professional environment where associates are trained to provide exceptional quality beverage and table service and receive regular performance feedback.
- Build harmonious and effective working relationship with other departments.
- Assist with regular performance planning and review meetings for associates.
- Attend and participate in meetings; contribute new ideas and initiatives
- **Additional Responsibilities**:Perform other tasks related to these general duties as assigned.

**Your Preferred Education & Qualifications**:

- 2 or more years Food & Beverage experience is required; should include restaurant experience
- Previous supervisory experience is required
- Diploma in hospitality and experience working in unionized environments are assets
- Knowledge of wine service is an asset
- Responsible Beverage Certificate
- Proficiency with Microsoft Word and Excel

**Position Details**:

- Full-time: 36 - 40 hours per week
- There are physical components to the job which involve standing, walking, pushing, pulling, and bending and/or lifting up to 40 lbs. as well as being on your feet for long periods of time.
- Shift Scheduling: Mornings, afternoons, and evenings, any day

**Salary**: $20.36-$20.86 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay

Application question(s):

- Outline what days and shifts you will be available to work every week.

**Experience**:

- Food & Beverage/restaurant: 2 years (preferred)

Licence/Certification:

- Responsible Beverage (preferred)

Work Location: In person

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