Agent, Travel

Work Term: Permanent
- Work Language: English or French
- Hours: 35 hours per week
- Education: Other trades certificate or diploma
- Experience: Experience an asset
- or equivalent experience
**Work setting**:

- Travel wholesale company
- Retail business
- On-site customer service
**Tasks**:

- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Prepare marketing materials
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
**Certificates, licences, memberships, and courses**:

- Association of Canadian Travel Agencies (ACTA)
**Computer and technology knowledge**:

- Sabre
**Travel bookings**:

- Business travel
- Government travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
- Cruise ship
**Geographical areas of specialization**:

- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- South America
- Caribbean
- Africa
- North Pacific
- South Pacific
- Asia
**Area of specialization**:

- Sales
**Security and safety**:

- Airport security clearance
**Work conditions and physical capabilities**:

- Repetitive tasks
- Attention to detail
- Sitting
**Own tools/equipment**:

- Computer
- Internet access
- Office equipment and supplies
- Printer
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
**Green job**:

- Involves supporting green economy sectors
**Long term benefits**:

- Group insurance benefits
**Other benefits**:

- Free parking available
- On-site amenities
- Team building opportunities