Retail Operations Manager

4 weeks ago

Burnaby, Canada Paquin Entertainment Full time

We are seeking a Retail Operations Manager to take the lead on the overall operations of this department of the Avengers S.T.A.T.I.O.N. Immersive Experience. This is a unique, hands-on role encompassing sales, team management and inventory control in a busy, high-volume environment where you will ensure that the merchandise store runs smoothly with a focus on customer expectations and monitoring the Service Excellence of your team. This is a temporary role for the duration of the Exhibit’s booking period opening 3 March 2023.

**Requirements**:
**Customer Care**
- Welcome, advise and guide clientele and identify their needs.
- Promote sales in a friendly and positive manner
- Maintain a proactive approach towards the customers.
- Respond appropriately to customer complaints
- Occasionally act as Manager-on-Duty for the venue, covering for other managers as necessary.

**Retail Operational Procedures**
- Manage and coach staff with a lead by example approach
- Organize maintenance and cleaning procedures to maintain a polished store front
- Transmit necessary information to other departments to ensure the smooth running the retail space as well as the overall operation
- Preparing and providing weekly and monthly inventory and sales reports for presentation to upper management, utilizing Square POS, inventory management and online store products / systems.
- Merchandising the store to maximize product visibility and sales potential.

**Inventory Management**
- Anticipate the requirements for each area of activity and work closely with the company buyer to ensure continuous adequate stocks and review the deliveries.
- Operating / managing the product inventory and all on site storage functions and working closely with Retail Experience team on keeping per product SKU inventory levels for floor sales and operations.
- Lead monthly inventory product counts.
- Receiving all inbound product shipments, inputting any / all inbound product inventory levels into POS, inventory management for accurate and efficient sales operations.

**Ensure Compliance**
- Maintain accurate inventory counts, solid inventory levels and cost effective labour targets.
- Motivate team to help implementation of quality standards and productivity goals.
- Ensure that the different areas in the retail store meet guidelines
- Ensure safe working conditions

**Experience**
- 2 years of direct customer retail sales on both clothing and top line products & services
- Minimum 1 year of experience in a similar role

**Skills**
- Ability to deliver customer service that meets or exceeds the customer expectations
- Experience with the implementation of systems and policies with regards to retail
- Strong organizational skills
- Strong interpersonal skills
- Team-building skills
- The ability to work a flexible schedule including weekends and some evenings

This role plays a critical role in the success of our retail operations, therefore teamwork, communications, analysis, judgment, a can-do attitude, problem-solving, and professional and personal development are core competencies.

**Position Details**:

- Salaried position of $1100 per week, paid bi-weekly.
- Minimum 40 hours per week in a physically demanding and fast paced environment
- Would suit someone with both a retail and events background, although both expertise are not a requirement to apply.
- Start date: mid-February 2023

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

**Salary**: $1,100.00 per week

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This role will require open availability for days, evenings, weekends and holidays based on the rotating schedule needs. Please confirm you are able to provide this type of availability throughout the 40hr work week.

**Experience**:

- Retail management: 2 years (required)

Work Location: One location

Application deadline: 2023-01-31
Expected start date: 2023-02-15

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