Sales Assistant

3 weeks ago

Edmonton, Canada Allwest Furnishings Ltd. Full time

**Position for Hire: Sales Assistant (Full-time)**
- Available to start immediately._

Position Summary

The Sales Support position requires an individual who has some prior office administration experience, and has strong customer service, mathematical, attention to detail, and computer skills. Reports to the Supervisor of Sales Support. The Sales Support provides expedient and accurate administrative support tasks to assist the Sales Consultant with executing a successful sale and achieving client satisfaction.

**Responsibilities**:

- Research and prices various products as specified by Sales Consultant and/or clients.
- Creates and develops sales quotations received from Sales Consultant as per documentation provided.
- Responds to client requests and supports resolution of any inquiries.
- Responds to supplier inquiries and checks confirmations.
- Updates purchase orders with any changes.
- Processes invoices and forwards to clients.
- Maintains a current and up-to-date Supplier Contact listing and other key information.
- Updates and maintains Masters of Documents (warranty info, etc.) as required.
- Cross trains and learns additional product lines and details as assigned.
- Identifies and recommends continuous improvement in all aspects of sales support to achieve improvements in customer service and satisfaction, project success, process reliability, safety, cost improvement, and culture support.
- Completes other duties as assigned.
- Position is based on a 40 hour work week; however, incumbent may be required to work outside of regular business hours to meet business requirements.
- Subject to Supervisor pre-approval, position is eligible for overtime compensation.

**Knowledge, Skills & Abilities**
- High School Diploma with focus on Business Administration.
- 1 to 3 years' progressive experience in a sales role and/or environment.
- Previous experience working in window coverings, commercial furnishing, and/or moveable walls is preferred.
- Prior experience working in a fast-paced operation and/or manufacturing environment is desirable.
- Proficient in use of Khameleon or equivalent order-management system and MS Office Excel, Word, and Outlook.
- Strong mathematical skills.
- Strong customer service attitude and commitment to providing exceptional customer service and quality results.
- Attentiveness to details with ability to self-audit and manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions.
- Excellent organizational skills and time-management skills with ability to multi-task, prioritize, and meet multiple deadlines.
- Effective interpersonal skills and ability to work collaboratively as part of a team as well as independently with mínimal supervision.
- Effective verbal and written communications skills to understand, comprehend, and comply with all job requirements.
- Demonstrated effective problem-solving, decision making and proactive, positive “Yes I Can” attitude.
- Demonstrated positive approach to continuous improvement opportunities and activities.
- Ability and willingness to work outside of regular business hours to meet business requirements.

Background

The typical minimum level of education to perform this job competently is equivalent to high school completion or partial high school with specialized training. The person can read text of medium difficulty requiring an understanding of basic concepts. They may be expected to write text intended to communicate non-technical information and, display command of spelling, grammar, punctuation, and basic composition. People working at this level can be required to have certain specialized skills and be able to comprehend somewhat complicated procedures.

Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is one to three years.

Ongoing work assignments typically have clearly defined goals. The incumbent's education, training, and previous experience ensure work assignments are successfully carried out because he/she understands what is expected, as well as the best approach to take.

Interpersonal
- Listening non-judgmentally to information presented by others is important.
- Developing and verbally explaining information to superiors, peers, and subordinates (including employee representatives, if applicable) in a well thought out, logical, and effective manner is important.
- Handling relations with the public, customers, suppliers, or others outside the organization in a way that gets the message across with tact and diplomacy is important.
- Building and using an effective network of people inside and/or outside the organization to give and receive information and to accomplish work objectives is required.
- Dealing with the emotions of people using sensitivity and empathy is important.
- Writing clearly and concisely to explain information in a well thought out, logical and

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