Investigator

3 months ago

Langley, Canada Motor Vehicle Sales Authority Full time

The VSA builds public confidence in the m
tor dealer industry in BC

engaging and educating indus

y and con
- ers, ensuring
- afe and rel
- le motor vehicle buy
- experience. As an ind
- ndent, non-profit, regulato
- agency that oversees
- e sales of per
- al-use new and
- d vehicles, t
- VSA:

- lic
- es motor vehicle deal
- hips, sales
- ple, broker ag

nts, brok
- agent repres
- atives, and whol

ers
- prov
- s licensing courses and conti

ing educati
- for VSA licensees
- offers consumer

nformatio
- nd assistance
- pro

es assistance with dispu

resolution
- investigates consumer complaints and claims
- undertakes compliance action *What is the Role?* The VSA is currently hiring an Investigations Officer. The Investigations Officer works as part of an integrated team conducting investigations of motor dealers and licensees for non-compliance matters to ensure consumer protection in motor vehicle transactions in the province. This is a 12-month contract position with the possibility of this becoming a permanent role. *What You'll Do:*
- Effectively conduct investigations and gather evidence in a consistently fair, thorough, objective and professional manner wherever needed within the province.
- Collect, analyze and organize large amounts of complex and technical information and physical evidence into detailed, high-quality reports and correspondence.
- Reports should set out facts of a case objectively and accurately, followed by a well-reasoned analysis and objective assessment of the evidence, while maintaining appropriate investigative notes.
- Investigate all consumer and industry complaints.
- Promote the VSA’s mission and mandate in all communication with consumers and stakeholders of the automotive industry.
- Meet VSA Investigations department service standards.
- Assist in dispute resolution in a calm, fair and professional manner to resolve consumer complaints and claims and gain voluntary compliance.
- A relevant diploma or certificate in investigation skills, such as criminology, forensic science, or administrative or criminal law or a combination of relevant course work and experience.
- A minimum of three years’ experience (within the last five years) in a related field as an investigator who is part of a major investigation team responsible for conducting serious or complex investigations leading to judicial or quasi
- judicial sanctions. Preferred Additional Education & Experience
- University degree in law, criminology, legal studies or a related discipline.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Strategic approach to problem solving.
- Self-motivated and able to manage time and workload pressures independently.
- Ability to work in a team environment.
- Ability to network professionally with the public, automotive industry stakeholders, law enforcement and Government agencies.
- Ability to create and maintain a positive work environment.
- Ability to organize and manage large volume investigative files.
- Experience working with Legislation, Acts and Regulations.
- Ability to work from home from time-to-time (remote).
- Computer skills including word processing and use of databases such as: Microsoft’s Customer Relations Management (CRM) system. *Compensation & Benefits
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home Schedule:

- 8 hour shift
- Monday to Friday Education:

- Bachelor's Degree (preferred) Experience:

- Investigations: 3 years (preferred) Language:

- English (preferred) Work Location: In person

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