Recalculation Officer

**Job Information**:
Job Requisition ID: 33837

Ministry: Justice & Solicitor General

Location: Edmonton

Full or Part-Time: Full-time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open

Closing Date: January 10, 2023

Classification: Subsidiary 01B 3625 Administrative Support 5

**About Us**:
The Ministry of Alberta Justice helps ensure that all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta. To follow this link find out more about our department

The Child Support Recalculation Program, under the Family Support Order Services (FSOS) branch, helps parents with child support orders keep their support amounts current. The Recalculation Program (RP) increases Albertans' access to justice by annually adjusting child support payments based on changes in the parents’ incomes, rather than requiring them to return to court for a new order.

Joining the RP team will provide you with an opportunity to further develop your critical thinking, systems, customer service and decision-making skills, enhance your communication skills and use innovative thinking to contribute to process and client service improvements.

**Role**:
Are you looking for an opportunity to help build a stronger province for current and future generations? Do you want to work in an environment which values respect, integrity, accountability and excellence? We support teamwork, open communication and personal and professional development of employees. We value our employees and are committed to seeking the best in one another.

We are seeking a highly motivated individual with strong analytical, interpersonal and communication (verbal and written) skills to provide recalculation services to clients. This position requires superior attention to detail and accuracy. You must have excellent organizational and multi-tasking skills to be able to meet tight timelines in a fast-paced environment. You will need to demonstrate agility and solid problem-solving skills while exercising a high level of independent decision-making.
- Provide information to stakeholders on the telephone and in writing.
- Focus on customer service and assisting Albertans with access to justice.
- Process registration requests, analyzing court orders to determine clients’ eligibility for our services.
- Perform basic mathematical calculations.
- Review income tax information and determine new child support amounts.
- Analyze file circumstances to make recommendations that RP decline to recalculate where appropriate.
- Accurately enter information into RP's computer system to record file steps and decisions.

**Qualifications**:
High School diploma (or post-secondary education) plus a minimum of three years progressive related experience is required.

**Equivalencies may be considered**:
Directly related education or experience will be considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

**Required**
- Please outline how your experience as it relates to the qualifications in detail in your cover letter. Applications without a cover letter will not be considered.
- Proficiency with MS Office(Outlook, Word, Excel) is required.

**Assets**
- Experience working in a court/legal environment
- Experience working with income tax returns
- Experience providing program support and providing program information to clients
- Experience in conflict resolution with clients

**APS Competencies**:
Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The link below will assist you with understanding competencies:
**Salary**:
$1,884.99 - $2,307.87 bi-weekly
($49,198 to $60,235 /yearly).

**Notes**:
Hours of work: Monday - Friday, 8:15 am -4:30 pm (36.25/week)

Positions Currently available:
One (1) permanent position located in Edmonton

Applicants being considered for the position will be required to complete a written assignment in Edmonton in-person as part of this competition. The examination will test reading comprehension, writing, problem-solving and basic math skills. You must attain a required mark to be offered a chance to interview.

What we offer:

- Working for the Alberta Public Service
- Comprehensive benefits plan:

- Pension plans: Public Service Pension Plan (PSPP)
- Health Spending Account:

- Leadership and mentorship programs
- Professional learning and development
- Positive workplace culture and work-life balance
- Opportunity to participate in flexible work arrang