Full Time Thrift Store Manager

3 weeks ago

Acton, Canada The Salvation Army Full time

The Thrift Store Manager is responsible to oversee the operation of the Acton Thrift Store, including revenue generation, marketing, workflow and staffing. The Thrift Store Manager ensures that the store provides affordable merchandise to the residents living in Acton and surrounding area.

**KEY RESPONSIBILITIES**:
**Operations**
- Direct all operations of the store to meet sales targets and control expenses while managing customer service standards.
- Supervise and as necessary participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions.
- Plan store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auctions; ensure attractiveness of the store through ''Tidy Maintenance".
- Maintain a high level of customer service and create an attractive environment for customers.
- Determine and maintain appropriate stock levels based on spot checks of the store and reviewing weekly sales records.
- Responsible for supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
- Address customer concerns, suggestions and complaints as needed.
- Ensure accuracy in the completion of all customer transactions.
- Implement inventory controls: retrieve, sort, appropriately price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
- Schedule with vendors additional garbage and recycling pick up on a regular basis.
- In consultation with Corps Officer(s), arrange sale of metal and jewellery to external vendors.
- Work with other Salvation Army programs to deliver emergency and disaster services as assigned by the Corps Officer(s).

**Human Resources**
- Hire, orientate, train, evaluate, recognize, discipline, terminate in conjunction with the Corps Officer, Ontario Division - Human Relations Department and Territorial Standards.
- In conjunction with Corps Officers, complete payroll supervisory functions in UltiPro.
- Conduct appropriate ongoing staff and volunteer training for all aspects of merchandise handling including.
- Provide ongoing, consistent coaching, performance feedback, and manage the evaluation (including probationary evaluations) of all thrift store employees ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
- Ensure that all employees maintain any mandatory training or certification; identify training needs.
- Prepare, post, and maintain work schedules for those supervised.
- Complete payroll supervisory functions in UltiPro inclusive of approving vacation, sick time, etc. for staff; respond to inquiries from staff regarding payroll matters. Enter hours in UltiPro for approval by the Corps Officer. Interview prospective students and volunteers, orientate, train, and supervise as required.
- Coordinate the posting of available positions; participate in the selection, and orientation process for new staff, including initiating of the appropriate documentation process.

**Communication**
- Communicate any maintenance issues to supervisor in a timely manner.
- Conducts regular staff meetings and participates in regular ministry unit leadership and management meetings and provide up-to-date reports on store business activities, etc.
- Communicate weekly with the supervisor to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.

**Business and Administration**
- Manage in-store budget within guidelines; execute budget objectives by attaining sales margins, maintaining staff cost ratios; profit objectives as established by the region; ensure that banking is completed nightly or as per store policy into the appropriate financial institution.
- Complete all financial/operational paperwork and submit same to Corps Officer in a timely manner, and in accordance with organization standards.
- Analyze store financial statements; strategizes appropriate action to attain financial goals, monitor cost of goods and store supplies.
- Ensure that policies and procedures are adhered to regarding cash handling etc.
- Determine and submit requests regarding in-store operational needs and supplies as necessary.
- Complete all operational paperwork and submit same to Ministry Unit office in a timely manner, and in accordance with organization standards.

**Health and Safety**
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- May provide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
- Ensure that the equipment, materials and protective devices as prescribed (OH&SA) are provided and maintained in good condition.

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