Customer Service Associate

3 weeks ago


Markham, Canada Exela Technologies Full time

**Key responsibilities include**:

- Backfill for front receptionist
- greet visitors, answer phones, and hospitality duties
- Identify objective data and enter (“key what you see”) at a high level of productivity and accuracy.
- Perform data entry task from a paper and/or document image
- Utilize system functions to perform data look-up and validation
- Maintain high degree of quality control and validation of the completed work
- Identify, classify, and sort documents electronically
- Update computer records on multiple local databases
- Locate, retrieve, maintain, organize and assist users
- Retrieve and/or archive documents
- Ensure operating and quality standards are met based on service objectives
- Maintain accuracy of required reports and logs
- Ensure the highest level of customer care
- Ensure adherence to business guidelines, safety, and security procedures
- Support financial results by minimizing site waste and rework
- Create excel spreadsheets, mail merge projects and word documents
- Ability to multi-task and manage multiple priorities and deadlines is critical
- Perform A/P functions
- Assist with general facility computer task and support
- Process system access requests for client
- Dependable, Self-motivated and accountable
- Must be a team player with a solution minded attitude
- Take direction from supervisor or site manager
- Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)
- Perform other tasks as assigned
- Adhering to all safety procedures Position

**Requirements**:

- High school diploma or equivalent (GED) required
- Minimum of 1 year A/P related experience preferred
- Ability to communicate both verbally and written with customers and company personnel required
- General knowledge of Access and Lotus notes databases
- Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting
- Strong organizational and administrative skills preferred
- Proficient with PC and windows
- Proficient in MS Office
- Ability to walk, sit, stand or sit for long periods (possibly entire shift)
- Ability to adhere to employee attendance policy

**Preferred Qualifications**:

- One year administrative/Accounts Payable or related work experience preferred
- Proven organizational and multi-tasking skills

“The pay range for this position starts at $17; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

**Job Types**: Full-time, Permanent

Pay: $17.00-$18.00 per hour

Day range:

- Monday to Friday

Shift:

- 8 hour shift

**Experience**:

- Front desk: 1 year (preferred)
- Administrative: 1 year (preferred)



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