Barista/cashier

**Job description**

Gong Cha Bubble Tea has over 1100 stores in 20 countries with a worldwide reputation for serving the highest quality customizable beverages in the industry. We specialize in Authentic Taiwanese Bubble teas and Desserts.

We are currently looking for enthusiastic, motivated and reliable Baristas to join our team. We strive to attract employees who have integrity, great customer service and work ethic. If this is you and you want to be part of an exciting, fun and family oriented team, please submit your resume online.

Location: 330 Phillip St (Waterloo)

Responsibilities include but are not limited to the following:
Prepare our full menu of quality beverages, toppings and desserts by adhering to company standard operating procedures

Operate POS, credit card/debit card and delivery app terminals

Maintain bar inventory by replenishing stock from storage and assisting with inventory orders when needed

Follow the cleaning schedule and maintain a high standard of cleanliness throughout the store

Follow the health, safety and sanitation guidelines and COVID standards and protocols

May be required to lift and carry up to 25 kg

Qualifications:
Exceptional customer service skills in person and on phone - polite, efficient and great attitude

Quick learner, strong organizational skills, team player and ability to multi-task in a fast-paced environment

Responsible, pro-active, problem solver and able to handle tasks with minimum supervision

Anticipate customer and store needs by constantly evaluating environment and customers for cues

Act with integrity and honesty

Prior Retail, Food and/or Customer Service experience an asset

Must be eligible to work in Canada

**Duties**:

- Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks
- Take customer orders and accurately input them into the POS system
- Operate espresso machines and other equipment to brew coffee and steam milk
- Provide excellent customer service by greeting customers, answering questions, and making recommendations
- Maintain cleanliness and organization of the coffee bar area
- Handle cash transactions and operate the cash register
- Follow all food safety and sanitation guidelines when handling food and beverages
- Assist with food preparation, such as assembling sandwiches or pastries
- Ensure that all drink orders are prepared to the customers' specifications
- Collaborate with team members to ensure efficient workflow and customer satisfaction

**Experience**:

- Previous experience in a similar role preferred but not required
- Knowledge of basic math skills for cash handling and retail math calculations
- Familiarity with the food industry and food handling regulations is a plus
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong communication skills to interact with customers and team members effectively

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.

**Responsibilities**:

- Prepare and serve a variety of hot and cold beverages, such as coffee, tea, and smoothies
- Take customer orders and process payments using a cash register
- Provide excellent customer service by greeting customers, answering questions, and making recommendations
- Maintain cleanliness and organization of the coffee shop, including cleaning equipment and workstations
- Follow health and safety guidelines for food handling and preparation
- Stock inventory and replenish supplies as needed
- Collaborate with team members to ensure efficient operations

**Experience**:

- Previous experience in a food service or retail environment is preferred
- Familiarity with basic math skills for cash handling and retail math calculations
- Knowledge of food handling procedures and health regulations is a plus
- Ability to work in a fast-paced environment while maintaining attention to detail
- Excellent communication and interpersonal skills to interact with customers and team members

At our bubble tea shop, we value our employees' hard work and dedication. As a barista, you will have the opportunity to learn about the food industry while providing exceptional customer service. We offer competitive pay rates and opportunities for career growth within our organization. Join our team of passionate individuals who are committed to delivering high-quality beverages to our valued customers.

**Job Types**: Full-time, Part-time, Permanent

Pay: $16.55 per hour

Expected hours: 10 - 40 per week

Additional pay:

- Tips

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Barista: 1 year (preferred)
- Cash handling: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Food Handler Certification (preferred)

Work Location: In person