Support System Administrator

3 weeks ago

Montréal, Canada iWeb Inc. Full time

**Titre du poste**: Administrateur/Administratrice Système de Soutien (Nuit)

**Lieu de l’emploi**: Montréal (Île des Sœurs)

**Introduction**

Êtes-vous un oiseau de nuit? Aimez-vous aider les autres? Êtes-vous intéressé(e) par les technologies de serveurs? Vous êtes peut-être précisément la personne que nous recherchons. Nous sommes une équipe diverse de personnes du monde entier intéressées par la technologie et cherchant à aider nos clients une interaction à la fois. Venez nous aider à offrir à nos clients une expérience de support réfléchie tout en développant vos connaissances techniques.

**Résumé**

Relevant de l'un des Gestionnaires de l'équipe de Soutien Technique, l’Administrateur/l’Administratrice Système de Soutien aidera nos client(e)s avec leurs demandes techniques dans un environnement dynamique qui offre plusieurs défis techniques. L’Administrateur/l’Administratrice Système de Soutien travaillera un horaire de nuit de 4 quarts de travail consécutifs de 10 heures chaque pour un total de 40 heures par semaine. Un ou deux de ces nuits aura lieu la fin de semaine dépendamment des besoin opérationnels.

**Responsabilités**
- Communiquer régulièrement avec nos clients par téléphone ainsi que par le biais de notre système de billetterie
- Effectuer plusieurs requêtes techniques
- Résoudre des problématiques divers de logiciel, de matériel, et/ou de réseau
- Effectuer des tâches connexes

**Compétences, aptitudes, et expérience**
- Au moins 2 ans d’expérience professionnelle à administrer les technologies suivantes dans un environnement de production:

- Linux (CentOS de préférence)
- Apache
- MySQL/MariaDB
- PHP
- Au moins 2 ans d’expérience professionnelle à résoudre des problématiques logiciels, matériels, et réseaux dans un environnement de production
- Maitrise de la ligne de commande Linux
- Bonne capacité écrite et parlée en anglais
- Bonne capacité écrite et parlée dans au moins l'une des deux langues suivantes : français ou espagnol
- Excellente capacité à apprendre de façon autonome
- Vous collaborez bien avec les autres, avez de l’initiative, et avez une forte capacité à travailler de façon autonome
- Vous démontrez du professionnalisme, du « ownership », vous priorisez bien, et travaillez bien sous pression
- Patience, empathie, curiosité, et attitude positive

**Bénéfices**
- ** Travail à domicile**: après avoir complété une période probatoire et de formation.
- **Assurance maladie avec accès à un service de télémédecine gratuit**:

- **Boni annuel**:

- **Remboursement mensuel des frais d’Internet**:

- **Semaines de vacances basées sur votre expérience pertinente + 5 jours mobiles**:

- **Stationnement gratuit**:

- **Gratuit : Café, fruits, et repas**:

- **Accès gratuit à une plateforme d'apprentissage en ligne**

**Job Title**: Support System Administrator (Night)

**Location**: Montreal (Nun’s Island)

**Introduction**

Are you a night owl? Do you enjoy helping others? Are you interested in server technologies? You may be exactly who we are looking for. We are a diverse team of people from all over the world interested in technology and looking to help our customers one interaction at a time. Come help us provide our customers a thoughtful support experience while also increasing your technical knowledge.

**Summary**

Reporting to one of the Managers of the Technical Support team, the Support System Administrator will help our customers with their technical requests in a dynamic environment that offers many technical challenges. The Support System Administrator will work a night schedule of 4 consecutive 10-hour shifts per week for a total of 40 hours per week. One or two of those nights will be on weekends depending on operational needs.

**Responsibilities**
- Regularly communicate with our customers over the phone and through our ticketing system
- Perform various technical requests
- Troubleshoot various software, hardware, and/or network issues
- Perform related tasks

**Skills, Aptitudes, & Experience**
- At least 2 years of professional experience administering the following technologies in a production environment:

- Linux (CentOS preferred)
- Apache
- MySQL/MariaDB
- PHP
- At least 2 years of professional experience troubleshooting software, hardware, and network issues in a production environment
- Mastery of the Linux command-line
- Good written & spoken ability in English
- Good written & spoken ability in at least one of the following languages: French or Spanish
- Great ability to learn on your own
- You collaborate well with others, are a self-starter, and have a strong ability to work autonomously
- Professionalism, a strong sense of ownership, good at prioritizing, and you work well under pressure
- Patience, empathy, curiosity, and you have a positive attitude

**Benefits**
- ** Work from home**: After completing a probationary and trainning period
- *

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